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Extended Stay America Select Suites Sterling
- Hotels
- Sterling, CO
About this business
Location details
2500 East Chestnut Street, Sterling, CO, 80751, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Friendly helpful staff. Clean, well equipped room. Our only negative was a noisy mattress or liner, very squeaky. Everything else was great.
Convenient laundromat inside, great appliances awesome staff is professional, friendly and Patient. Michael is a great manager, not arrogant very down to earth.. They all are a great team. Dashawn, amber and tge otger ladycwith tge beautiful face tattoo make you feel at home.
Business response:
Dear Guest, Thank you for choosing Extended Stay America and for your wonderful feedback. We’re delighted to hear that our team made such a positive impression and helped you feel at home, and we’ll be sure to share your kind recognition with Michael, Dashawn, Amber, and the rest of the staff. It’s also great to hear that the on-site laundry and well-maintained appliances made your stay more convenient. Your comments mean a great deal to us, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Just my go to place whenever I go to Plano. Perfect location, fabulous people.
Good
Business response:
Dear Guest, We’re so glad you had a comfortable stay. That’s exactly what we aim for! It’s wonderful to know your visit left such a positive impression. At Extended Stay America, we’re committed to providing a welcoming and relaxing experience for every guest. Thank you for sharing your feedback, and we look forward to having you back again for another enjoyable visit. Sincerely, Hotel Management
Kitchen was not fully equipped. Either you had to pay a 19.99 or 39.99 deposit to get the dishes to cook. Also the room we stayed in, had no chair to sit at the table.
Business response:
Dear Guest, Thank you for sharing your feedback regarding your stay. Your comments about the in-room setup and available furnishings have been noted and will be shared with our team as we continue focusing on comfort and functionality for our guests. Our extended-stay concept provides kitchen items at the front desk, allowing guests to request what they need during their stay. We appreciate you bringing this to our attention and hope to welcome you back again for a more comfortable and enjoyable stay in the future. Sincerely... read more
Laundry room is always clean, and all machines work (washer -n- dryer 🙂
Business response:
Dear Guest, We are delighted to hear that you appreciated the cleanliness and convenience of our laundry facilities during your stay at Extended Stay America! Knowing that everything was in good working order and met your needs makes us very happy. Your feedback means a lot to our team, and we look forward to welcoming you back soon for another comfortable and seamless experience. Sincerely, Hotel Management
The pool was the only saving grace for this property and of course it was out of commission when I stayed there. Friendly staff but this place is not recommended for families or anyone trying to enjoy their stay. For work or not needing to actually be in your room much - it’s fine. My room smelled horribly like cigarettes even though it was a non smoking room. Pretty clean surprisingly but the photos definitely make it look better than it is.
Business response:
Dear Guest, Thank you for sharing your feedback. It is appreciated that you noted the team's friendliness and overall cleanliness, though the experience did not meet expectations. Although we have designated our guest rooms as smoke-free, we understand that there may be instances where this rule is overlooked. We sincerely apologize for any inconvenience this may have caused you. Your comments will be reviewed to help ensure better consistency and clearer expectations moving forward. Your feedback is truly valued and will he... read more
Get what you pay for
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We appreciate your perspective and are glad you chose to stay with us. We regret that your experience did not fully meet expectations and apologize for any shortcomings you encountered. Your comments are important to us and will help improve our services and the overall guest experience. We hope you will consider returning in the future, allowing us the opportunity to provide you with a more satisfying stay. Sincerely, Hotel Management
Room looks nice and everything works well, so no complaints about that. However, the service is not what I expected. They don’t clean the room daily, and the staff told me I have to go to the office myself to pick up new towels and bedding if I want them changed, which is a bit inconvenient.
Business response:
Thank you for your kind comments about the room we're glad you enjoyed your stay. We're sorry our service did not meet your expectations. As part of our policy we do not offer daily housekeeping but fresh towels and bedding are available upon request at the front desk we understand this may be inconvenient and appreciate your feedback. We hope to welcome you again in the future.
Frequently asked questions about Extended Stay America Select Suites Sterling
How is Extended Stay America Select Suites Sterling rated?
Extended Stay America Select Suites Sterling has a 3.3 star rating with 1,299,351 reviews.
When is Extended Stay America Select Suites Sterling open?
Extended Stay America Select Suites Sterling is closed now. It will open tomorrow at 9:00 a.m.