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Extended Stay America Select Suites Sterling
- Hotels
- Sterling, CO
About this business
Location details
2500 East Chestnut Street, Sterling, CO, 80751, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Clean room, helpful staff, one small problem, breakfast was suppose to until 9.30 a.m. but at 9.a.m. there were no coffee and no breakfast.
new, modern, comfortable bed, convernient, poor breakfast
Yes
Weird set up of room, spacious, breakfast kind of sad
Business response:
Dear Guest, We sincerely apologize that the room layout and breakfast did not fully meet your expectations. Your comments will be shared with our team to help us improve both the guest room experience and our breakfast offerings. Guest comfort and satisfaction are very important to us, and we are committed to making continual enhancements based on valuable feedback like yours. We truly appreciate your input and hope you will consider giving us another opportunity to welcome you back. Sincerely, Hotel Management
Shower rod was bens so curtain would not close, not offered bedding for pull out sofa, food in couch.
Business response:
Dear Guest, Thank you for taking the time to share your experience with us. We regret the concerns you had about the condition of the room and the missing bedding for the pullout sofa, as these details are important to a comfortable stay. The cleanliness issues you described are also not reflective of the standards we aim to maintain. Your comments will be shared with the appropriate teams to ensure greater attention to room readiness and upkeep. We hope you’ll consider giving us another chance to deliver a more comfortable ... read more
Great staff and clean
Nice, stiff, but small and disgusting room. And two flat pillows
Business response:
Dear Guest, We apologize for any less-than-satisfying stay and appreciate your feedback. Providing a clean and comfortable environment is very important, and guest perspectives like yours help guide those efforts. We appreciate you bringing this to our attention and hope that a future opportunity will allow for a more pleasant and restful experience. Sincerely, Hotel Management
First- Only one staff member (male) was working on the front desk assisting and helping guests. It took 35 minutes to us to get assistance and check in around 4:17pm. He was very pleasant and professional no matter what the situation! Second- The room was very clean just the fact the sofa bed was "disgusting" mattress was ripped the spring was in very very bad conditions stained all over this mattress this make me feel that this mattress is for more than 10 yrs. No custion or support in this mattress at all , my back the nex... read more
Business response:
Dear Guest, Thank you for sharing your detailed feedback. We are truly sorry for the delays you experienced at check-in and for the discomfort caused by the sofa bed, limited amenities, and disturbances during your stay. While we are glad our team member provided courteous service under pressure, we understand the wait and overall experience fell short of expectations. Your comments regarding cleanliness, noise, and hallway odors are taken seriously and will be addressed with our team. We are committed to improving these are... read more
Frequently asked questions about Extended Stay America Select Suites Sterling
How is Extended Stay America Select Suites Sterling rated?
Extended Stay America Select Suites Sterling has a 3.3 star rating with 1,299,332 reviews.
When is Extended Stay America Select Suites Sterling open?
Extended Stay America Select Suites Sterling is open now. It will close at 6:00 p.m.