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Extended Stay America Select Suites - Tampa - Brandon
- Hotels
- Brandon, FL
About this business
Location details
330 Grand Regency Blvd., Brandon, FL, 33510, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was alot of bugs... roachesim sure if you opened the fridge they would scatter also they staff was lazy except the front desk but to me they are a whole. I had to chase someone down just to vaccum because i saw the bugs i switched room. Higher the better the bottom floor is unlivable.
Business response:
Thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the "uninvited visitors" you reported in your room and assure you we do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We hope to have the opportunity to make your next visit with us outstanding in every respect. Sincerely, Hotel Management
Not clean roaches everywhere
Business response:
Sherry, thank you for reviewing our hotel. Please accept our apologies for the cleanliness issues you encountered while you were here and for the inconvenience you had due to the roaches. We have discussed your feedback with our housekeeping team to be more diligent with our effort moving forward. We have also asked our pest control provider to service your room immediately. We truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Room hotel in terrible conditions . This is a No, No hotel.
Business response:
Wendy, thank you for reviewing our hotel. We apologize for not meeting all your expectations. Please be assured that we have discussed your feedback with the concerned teams, and we're taking immediate steps to make sure future guests do not encounter the same problems. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
It was ok not good............ x................
Rooms smelled old. Cockroach in the shower. There were people gathered outside the breezeways who were using illegal drugs.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Not Good didnt get to stay as they did not have a room with 2 beds. Cancelled the reservation on the spot.
Business response:
Angel, thank you for sharing the specifics of your stay with us. Please accept our apologies for the reservation mix-up. We will investigate what went wrong in your instance. Although what happened is not typical, we obviously have room to improve and we assure you we will. Thank you for being our guest. We hope to have the chance to make it up to you on a future visit. Sincerely, Hotel Management
Very smelly floor was wet and did not have remote for tv.
Business response:
Please accept our sincerest apologies for the odor issues you encountered during your stay. Please be rest assured that your comments have been taken as a learning tool and have been shared with the housekeeping team in an effort to improve our service. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
First time with this chain - we won’t be back. We booked it for the low price and since we’d barely be in the room anyway but it would’ve been worth a little more to stay next door at the other chain options.
Business response:
Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon
How is Extended Stay America Select Suites - Tampa - Brandon rated?
Extended Stay America Select Suites - Tampa - Brandon has a 2.8 star rating with 3,051 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon open?
Extended Stay America Select Suites - Tampa - Brandon is open now. It will close tomorrow at 12:00 a.m.