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Extended Stay America Select Suites - Tampa - Brandon
- Hotels
- Brandon, FL
About this business
Location details
330 Grand Regency Blvd., Brandon, FL, 33510, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I liked the fact that there are kitchens in the rooms. But there were roaches all over the room. It was disgusting and just made everything unpleasant.
Business response:
Thank you for taking the time to evaluate your stay. We apologize for the inconvenience you experienced due to the roaches in your room. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. We appreciate your feedback and hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Left my 7 year old son and I in the parking lot at 1:30 am without a room even though I called 3 times to let them know we were a late arrival. The hotel staff is not properly trained
Business response:
Thank you for your feedback about our hotel as it enables us to pinpoint areas needing improvement to better enhance our services. We apologize for the unsatisfactory service you received from our front desk team, and we assure you that your comments have been addressed with the appropriate individuals. We hope you will give us another chance to prove ourselves and show you that we take great pride in providing wonderful service to each guest, every day. Sincerely, Hotel Management
Do not stay here unless they remodel Rusted refrigerator and microwave. Stained carpet and mold in bathroom
Business response:
Thank you for being our guest. We are sorry for the unpleasant stay you had and for the issues you encountered. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
We were treated HORRIBLY, told to wait once we got their because their computers were updating, then were told they had NO ROOMS, (our confirmation was GUARANTEED for late arrival, were mocked as she was talking on another phone to a “General manager” and was also told that they had no room for us the next day either. We are now fighting YOU GUYS to get s full refund.
Business response:
Dear Guest, thank you for taking the time to share your concerns with your review. We are so sorry for the reservation issues and for the many frustrations we have caused you. We would value any opportunity to leave you with a more favorable outcome. Please reach out to us at the hotel directly. We look forward to speaking with you and seeing if we can resolve this to your satisfaction. Sincerely, Hotel Management
The non smoking room reeked of smoke. When e called down the young woman at the desk stated that they were full and aside from making a note about it, could not do anything. Never once was there an offer to speak to a manager, or maybe offer a solution to have maintenance come in and try to clear it up. Nothing. The cord to the phone falls out right when the phone was picked up, the stove was missing a burner and dirty, there was a live roach on the nightstand and one under the table in a cabinet. There was a dead one in a c... read more
Business response:
We are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Our team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. Sincerely, Hotel Management
I was very disappointed! The condition of the rooms are quite poor.
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Please don't stay here. Please don't stay at this hotel, find something else. I woke up so sick and soaking wet bc the mold and mildew coming from the carpet and the AC. No hot water, rust everywhere, bugs the floor was nasty, bed was awful. Staff is very rude and unhelpful at check in and when I checked out and told them about the room - they knew how bad the room was but refuse to clean and service it. Please spend the $15 to $20 more it makes up the difference in the medicine you'll have to spend and misery.
Business response:
Angela, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Jordan, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Avoid (if you can) This was one of the saddest hotels I’ve stayed in. The room was dirty, the appliances were old, the bathroom was disgusting (someone else’s hair in the bathtub and grime everywhere)...Not worth saving the extra $20 bucks - stay somewhere that doesn’t stain your luggage when you put it on the floor.
Business response:
Jon, we offer our most sincere apologies for not being able to deliver a perfect stay to you. Your feedback concerning the cleanliness issues and the quality of the in-room amenities are shared with the ppropriate individuals as it will help us improve our facilities going ahead. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon
How is Extended Stay America Select Suites - Tampa - Brandon rated?
Extended Stay America Select Suites - Tampa - Brandon has a 2.8 star rating with 3,051 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon open?
Extended Stay America Select Suites - Tampa - Brandon is open now. It will close tomorrow at 12:00 a.m.