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Extended Stay America Select Suites - Tampa - Brandon
- Hotels
- Brandon, FL
About this business
Location details
330 Grand Regency Blvd., Brandon, FL, 33510, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I cancel the reservation I never takee the roomjt was a long line in the
Zero Amenities Not a good experience at all. The room was clean. Horrible blanket. Basically nothing there. Why pay for a kitchenette if there are no cups, coffeemaker, untensils. The place looked like it was stripped clean.
Business response:
Margaret, we appreciate you taking the time to post a review. We are very sorry you were unaware of our kitchenware policy and regret the inconvenience it caused. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. We hope you will consider a future stay as we would welcome the opportunity to... read more
Bad experience all the way around Didn’t get to stay they would not accept my master card
decepcionante el cuarto con cucarachos no limpian los cuartos a diario
Business response:
Thank you for your feedback. We are sorry for the cleanliness issues you had while you were here and that you were disappointed with our Housekeeping policy. We have contacted our pest control provider, and they are treating the room immediately. Also, to respect the privacy of our guests, our housekeeping service is conducted on a weekly basis, although we are always happy to provide it at your request for a minimal fee. We apologize if this was not communicated to you at the time of check-in and hope you will give us a cha... read more
Bad smell in the Roo the carpet is dirty
Business response:
Raul, Thank you for taking the time to review your stay. Please accept our apologies for the cleanliness and odor issues you encountered in your room. We assure you that we have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. We hope to have a future opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Although the property is in a desirable location, the hotel is rundown, and the room appeared that it was not cleaned prior to me checking in. The fridge was filthy, and the bathroom was in need of repairs to the walls, floors and shower. The sofa bed had urine stains and did not have sheets or towels. I was refunded my money only after I complained to the manager. There are other more affordable hotels in the area, so stay away from this place.
Business response:
Rick, we apologize for the cleanliness issues you experienced during your stay. We are truly sorry your room was not in the spotless condition as it should have been when you arrived. We have addressed this matter with the head of our housekeeping department and housekeeping associates to take corrective action immediately so that it does not happen again. We hope you will give us another chance to make it up to you. Sincerely, Hotel Management
Orbitz needs to be held accountable. Never even got to stay. Orbitz failed ro inform me of not only of the 100.00 dollar deposit but also that this particular extended stay doesnt except cash. Luckily im smart enough to use pre paid cards and old bank account debit cards because if i didnt they would of helped there selves to the money in my account and robbed me. Yes robbed is the appropriate word. Taken from me with out my permission. I spent two hoirs on the phone with customer service being talked to like i waa an idiot ... read more
Business response:
Thank you for your feedback. We're sorry for your disappointment with the charges during the check-in process. The $100 is a temporary hold to cover any incidentals, in the event you incur any during your stay. If no incidental charges were incurred, the hold is released and becomes available again in your personal account. This process may take up to one week; however, most banks will release the hold as quickly as a few days after your checkout. Thank you, and we hope to see you again soon. Sincerely, Hotel Management
Roaches in the room, rooms not kept staff was nice from the front desk checked into my first room no tv it was broke and moved me to a new room I asked for an early check in and they said they had no rooms and made me rent 2 nights when they had plenty of rooms available.
Business response:
Cindy, we appreciate your candid comments about your stay at our hotel. We are disappointed to read your feedback, and we apologize for your less than stellar stay. Our team prides itself on delivering wonderful hospitality, so we're sorry this was not your experience with us. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. We hope you will consider giving us another chance so we can make this up to you the next time you are in the area. Sincerely, Ho... read more
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon
How is Extended Stay America Select Suites - Tampa - Brandon rated?
Extended Stay America Select Suites - Tampa - Brandon has a 2.8 star rating with 3,051 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon open?
Extended Stay America Select Suites - Tampa - Brandon is open now. It will close tomorrow at 12:00 a.m.