Extended Stay America Select Suites - Tampa - North Airport

Business response:

Thank you for your recent stay at Extended Stay America. We are happy that overall you enjoyed your stay at our hotel. However, we regret the difficulties you had with our staff. We will share your comments with our housekeeping team to be more diligent going forward. We appreciate your feedback and hope you will give us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America for your recent visit. We are glad you had a great stay overall, liked our refreshing property, and found us to be a great value. However, we are sorry for your disappointment with our housekeeping policy. We appreciate your business and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Bob, thank you for your review. We are sorry our suite did not provide the comforts you desired and for the insects in your room. Our pest control provider has serviced the hotel, and we are working with our maintenance team to ensure procedures are being followed to prevent such issues in the future. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We are happy to read you loved our affordable rates and that our location was perfect for your plans. We appreciate your business and look forward to welcoming you again on your next visit to our area. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased you liked the value we offer, but we are sorry for the issue you had with the condition of the bathroom door. We have taken note of your feedback and will take corrective actions. Thanks again, and we hope to welcome you back for a much better experience. Sincerely, Hotel Management 

Business response:

David, thank you for evaluating your stay online. We are glad you liked our well-maintained property and that you had an overall satisfactory stay. However, we apologize for the inconvenience you had due to the odor issue. Your feedback for the odor in the lobby is discussed with the housekeeping team to the deep cleaning. It was also disappointing to read our grab-and-go breakfast was not up to your expectations. Your concern about the breakfast specifics will help our Brand Leaders to improve our product offerings. We hope... read more

Business response:

Thank you for the fantastic feedback about your stay at Extended Stay America. We are delighted to know you were impressed with the cleanliness of our accommodations and that our associates surpassed your expectations. We appreciate the outstanding review and look forward to your future visit. Sincerely, Hotel Management