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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Tower was not enough
Excelente Está muy bien y muy limpio el cuarto.
Business response:
Dante, thank you for choosing Extended Stay America. We are pleased to know how much you liked your guest room! We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon. Sincerely, Hotel Management
Front Desk The young lady at the desk was super friendly and made things much easier for me.
Room was not cleaned well prior to our stay and the door was wide open upon our arrival. Staff was friendly.
Business response:
Thank you so much for your positive feedback about your experience. Here at Extended Stay America, we take pride in creating a memorable, exceptional 'home away from home' for our guests. So we are thrilled to hear our team provided great service. Thank you for posting and sharing your experience. Come back soon - we appreciate your business! Sincerely, Hotel Management
Dissapointing experience The paint was peeling. Cigarette butts everywhere, no hot water for the shower Saturday morning (Suprisingly, there was hot water Sunday), and the mattress was lumpy. No ice machine on the grounds at all.
Business response:
Thank you for the feedback regarding your stay with us. We apologize for the issues you experienced in your room. We have shared your feedback with our housekeeping and maintenance departments so that they can take the necessary steps. We regret the inconvenience it caused. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Expected better
Business response:
Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 4.5 star rating with 1,807 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.