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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The bed is comfortable, i didn't like the toilet was leaking
Just a quick overnight to continue traveling. Price was right room was sufficient.
Business response:
Dear John, Thank you for choosing Extended Stay America for your recent stay. We work hard to ensure our guests have a comfortable and memorable stay with us. We are so pleased that we exceeded your expectations and that you found us to be a great value. We would be delighted to accommodate you again in the future and hope that you will revisit soon.Sincerely,Hotel Management
Good
N/A
Ok
Business response:
Dear Wimonrat, Thank you for reviewing your trip to Extended Stay America. Providing an exceptional stay to every guest is what we strive for every day. Please revisit us soon for another enjoyable trip.Sincerely,Hotel Management
Room reeked of cigarette smoke despite “the entire property is no smoking.” Cigarette ashes present. 2 lightbulbs burned out. Water leak from ceiling. Curtains falling off the rod and didn’t close. Had to go to front desk to get a hairdryer. Old hairdryer mount still on wall with sharp prongs exposed. All metal fixtures had rust. New floor, n recent paint, but scraped up behind the chair. Smell of old food in addition to the smoke. Furniture dinged up. Not worth the price - unacceptable.
Business response:
Dear Carolyn, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We take our guest’s feedback seriously and hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 3.5 star rating with 2,899 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.