Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center

Business response:

Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

John, thank you for your feedback. Please accept my apologies for your stay being interrupted by outside insects. You are absolutely correct to expect a comfortable, clean, and bug-free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have scheduled our pest control provider to address the issue as quickly as possible. Thank you for your patience and we hope you will consider visiting us again. Sincerely, Hotel Management 

Business response:

Nehemiah, thank you for choosing to stay with us. We are pleased to you had an enjoyable time with us and that our location was perfect for your trip. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Charles, thank you for your candid feedback. We apologize for the odor issues you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your stay. We will follow up on your concerns to ensure we are well poised to serve you better during your next visit. Sincerely, Hotel Management