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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great Room Stayed for a night during the weekday. Room was clean. Stayed here before. Dont have any problem then either. Room was a little hard to find even though I was shown a map. Service woman was really sweet.
Business response:
Tanisha, thank you for returning to Extended Stay America. There is no better compliment than a guest who keeps coming back time after time! We are so glad you continue to enjoy our hospitality as well as our well-kept accommodations. We value your feedback and look forward to your next stay. Sincerely, Hotel Management
Very pleasant stay, very peaceful and staff is very friendly
Business response:
Thank you for choosing Extended Stay America. We are happy you enjoyed your comfortable stay at our hotel. We are also glad you loved our courteous associates. Reviews like yours encourage the team to keep up the good work. Thank you also for your feedback, and we hope you will revisit us. Sincerely, Hotel Management
The tub was not cleaned very well. The rug was very dirty. Need to keep up with the house keeping
Business response:
Thank you for being our guest. We apologize for the cleanliness issue you had in your room, which impacted your overall experience with us. Your frustrations are understood, and our housekeeping team is briefed about your concern and improve our procedures concerning cleaning. Please consider giving us another opportunity to host you and replace this experience with a much more positive memory. Sincerely, Hotel Management
Limpieza de las Habitaciones. Recibimiento . Al llegar en la madrugada no habia nadie en la recepcion. Tube que llamar al telefono del hotel para que viniera la persona encargada. Llegada 2:30 am el avion se atrazo por el tiempo. Nunca limpiaron el cuarto en los 5 dias . se le comunico a la persona de limpieza en le pasillo y nos indico que fueramos a la recepcion. Lo comunicamos ,teniamos que esperar al otro dia durante la mañana. esto es inaceptable. el cuarto se debe limpiar por dia. Tengo que volver al area pero no a ese... read more
Business response:
Luis, thank you for staying with us and leaving your review. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We also regret if our housekeeping services were not shared with you at check-in. While this service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are ha... read more
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 4.5 star rating with 1,682 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.