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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Front Desk The young lady at the desk was super friendly and made things much easier for me.
Room was not cleaned well prior to our stay and the door was wide open upon our arrival. Staff was friendly.
Business response:
Thank you so much for your positive feedback about your experience. Here at Extended Stay America, we take pride in creating a memorable, exceptional 'home away from home' for our guests. So we are thrilled to hear our team provided great service. Thank you for posting and sharing your experience. Come back soon - we appreciate your business! Sincerely, Hotel Management
Expected better
Business response:
Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Good Location next to Top Golf - Tricky deposit The stay was fine and right next to Top Golf. Did not appreciate the fact they actually charged my credit card $100 deposit. Then I am told it shall be refunded in 3-7 business days. Why charge the card, just have the number as a security deposit.
Business response:
Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one and that our location near the top golf was perfect for your needs. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Dissapointing experience The paint was peeling. Cigarette butts everywhere, no hot water for the shower Saturday morning (Suprisingly, there was hot water Sunday), and the mattress was lumpy. No ice machine on the grounds at all.
Business response:
Thank you for the feedback regarding your stay with us. We apologize for the issues you experienced in your room. We have shared your feedback with our housekeeping and maintenance departments so that they can take the necessary steps. We regret the inconvenience it caused. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Not a good value Room locations poorly marked and verbal instructions not helpful. The ‘paint’ was peeling off the bathtub and it was dirty
Business response:
Daniel, thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Managemen... read more
Not now
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 3.5 star rating with 2,899 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.