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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I liked that it had a kitchenette but didn't use it because I wasn't expecting it. So I ate out. The table top in the kitchenette was not cleaned very well. Drippings from the last guest using it. Also the bathtub/shower had a large rust spot on the bottom near the drain. And the tile walks had some issues. It needs repairs. But overall the bed and other areas of the room were clean. Your staff was very helpful in explaining things I didn't understand a check in. Every hotel is a little different. I didn't expect them needin... read more
Business response:
Thank you for choosing Extended Stay America. It’s a pleasure to know you had a pleasant stay with us and liked the service provided by our front desk staff. However, we are sorry for the issues you encountered. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management
Most of the staff is so rude and they say they dont have pots and pans than after i complain they go to the back and get them for me. Never give enough towels. Overall rude
Business response:
Thank you for staying with us and reviewing your experience. Please accept our apologies regarding the difficulties you had with our staff. We regret the inconvenience caused. Our goal is to provide customer service excellence, so we regret that we fell short during your visit. We have shared your feedback with the team so that we can provide a much better experience for our guests going forward. We hope you will return as we would love to provide you with a better experience. Sincerely, Hotel Management
For the price this is a great place. Clean. Nice staff and good location for germantown.
Business response:
It was a pleasure hosting you at Extended Stay America. We are delighted to know you found us to be a good value and that you were impressed with our well-kept property, ideal location as well as with the excellent service delivered by our associates. Thank you for the fantastic review, and we look forward to your next visit. Sincerely, Hotel Management
Convenient location, right in the center of the city.
Business response:
Thank you for your terrific review of Extended Stay America. We are delighted to know you liked our location and appreciated easy access to the center of the city. We enjoyed hosting you and hope we will continue to be your hotel of choice when your plans bring you back to our area. Sincerely, Hotel Management
I enjoy the convenience of the hotel. I am temporary staying at the hotel.
Business response:
Thank you for choosing Extended Stay America. We are glad to know you are having a good time with us and that our location has been an added convenience. Please enjoy the rest of your stay. Sincerely, Hotel Management
The convenience of the location is good I am using this location as temporary housing and it's quiet place to stay. I go to work from this location and I don't have any problems traveling to work.
Business response:
Thank you for sharing your excellent review of Extended Stay America. We appreciate you for confirming you are having a pleasant stay and that our location is perfect for your needs. Please enjoy the rest of your visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 4.5 star rating with 1,682 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.