Extended Stay America Select Suites - Wichita - South

Gisela C 

on BBB

2 years ago

My recent stay at the hotel was unfortunately overshadowed by an extremely unpleasant experience with ******, the hotel manager. Not only did she exhibit blatant rudeness throughout my stay, but her behavior also took a disturbing turn with what I can only describe as racist remarks. From the disrespectful treatment to the fabricated stories about my service animal, the entire encounter left me deeply dissatisfied. I have already escalated my concerns to the corporate office, hoping for a **************** to address such una... read more

Apple T 

on BBB

2 years ago

Worssstt hotel Ive ever stayed. My flight was delayed and we arrived at the hotel at around 1 AM. We were greeted by a RUDE front desk. She asked my name and she wasnt able to check as in since we arrived late. She was insisting that maybe we booked our reservation to a different hotel. She asked my name many many times, spelled it to her many times. She said my name is not showing and try to wait since the system is down. I asked her how long it will be and she said, I DO NOT KNOW. We waited. I asked if there is a bathroom ... read more

Mariam d 

on BBB

2 years ago

We booked a room for two nights and prepaid through Expedia. When we arrived, our room had been given away. The hotel staff in *******, *********** was unnecessarily rude, did not offer a refund, or an alternative solution. This is a violation of consumer protection. Once we paid, the hotel is entering into a contract to provide services, whether we booked through Expedia or not. As a consumer, there is an expectation that you receive a service you pay for- or at least a refund to remedy the situation. I had to initiate a ch... read more

Al A 

on BBB

2 years ago

I was staying at the Extended stay in ********, ** on *************. me and my wife had been there for three weeks already and had paid to extend our stay on October 24. After we had already paid for our extension we were locked out of our room. My wife went to get the keys unlocked, as weve had to do at least every two days since being here, and were told that we have to pay a hidden pet fee for not telling them we had pets when we checked in. We didnt get our dogs until a day after we checked in, and told the lady at the f... read more

Spencer C 

on BBB

2 years ago

Paid 700$ for Monday through Saturday .Room had multiple roaches , termites , god only knows how what the stains on the carpet are from . I complained to the front desk , to potentially get my room changed . They gave me a half hearted sorry , and reported they didnt see anything . Its clear whoever owns this hotel does not give a c*** about it . Location , ************************************************ This has an A+ BBB rating ? Extended Stay America was bought for 6 billion , this hotel should be renovated ! 

William S 

on BBB

2 years ago

I recently had the pleasure of staying at the Extended Stay West in *******, and I must say that the customer service provided by ********* was exceptional. From the moment I walked through the doors, she was attentive, genuine, and friendly, making my stay truly memorable.*********'s attention to detail was remarkable. She made sure to provide me with all the necessary information about the hotel amenities, room features, and local attractions. Her knowledge of the area was impressive, and she went above and beyond to ensur... read more

Muhammad Z 

on BBB

2 years ago

It was the most pathetic stay i ever had in any hotel...the room was very smelly (smoke and weed). I stayed there with my family (Wife and 5 year old and a 3 month old) There were visible stains of spills all over the room specifically on refrigerator and furniture. Furniture was also broken. Room was full of bugs (I killed 5 of them before switching the room). New room was the same minus the bugs. PLEASE PLEASE DON'T STAY HERE. 

Travis D 

on BBB

2 years ago

I stayed at the extended stay in spring field ** where I was booked in advance for the stay. Once upon arriving they over charged us over $600 and then stated it was for a pet fee. I had no pet and I talked to the manager to get a return. The manager stated and gave me a print out that I was over charged. The fees in the end was never removed and I have been working with customer service for the last 2 months that has gotten me no where other than more phone calls. I ask for responses from customer service and I get nothing. 

MONTE S 

on BBB

2 years ago

This is the second time I tried to stay at the Extended Stay in Dundee, ** first time, the front counter employee was rude as ****, but the manager did call me to understand what happened and offered a discounted price, which was great for making up for your rude staff, for some reason I had a person who was helping me check into my room with my belongings being I was going to be staying there for over two weeks, upon checking in, after I paid, the manager approach me and told me the " my husband" cannot stay here, or be on ... read more