Extended Stay America Select Suites - Wichita - South

Dustin S 

on BBB

2 years ago

Great place good staff fair prices, clean, organized convenient. Manager is awesome 

Rita C 

on BBB

2 years ago

I fell behind 2 weeks waiting to return to work a month passed and was ready to pay up the month as well as a week in advance since I was back to work. But **************************** refused payment as I'd payed weekly before. But then Mgr Shao dispensed a computerized notice not even on letter head that a months rent in advance payment was needed plus a $15 a day late fee. She has displayed to myself as well as other renter's and employees colored striken behavior verbally and with procedures. She posted tags for desk cle... read more

Lindsay B 

on BBB

2 years ago

This is the most disgusting and horrifying place that I have ever been in. It looked like a trap house. There were clearly, drugged out individuals in the parking lot and inside of the hotel. There was blood and pubic hair in my sheets. I was here for work and needed a last-minute accommodation and I deeply regret not reading reviews before I booked. I immediately got another hotel room and had to spend an extra $140 to get the h*** out of there. I stayed one hour before I was so creeped out and discuss dead. You could see g... read more

Shawn P 

on BBB

2 years ago

Worst experience ever with management they should fire ************************* for kicking people out into -16 weather especially when they always paid the rent on time and never caused a disturbance 

KEVIN W 

on BBB

2 years ago

I traveled to ******* to work, I travel for work. I like staying at extended-stay hotels; I enjoy cooking and dont want takeout. I was at Extended Stay America Southcenter for two months. I expressed some dissatisfaction with the conditions and asked for another. The manager told me I could move, but the housekeeper was absent. Days later, I got a new room and keycard and was told to take my time moving because the cleaning staff had left for the day. As I was packing, some people came in and left. Shortly after, a man start... read more

John H 

on BBB

2 years ago

Extended Stay America does not honor their Cancellation policy. My wife called 15 minutes after she made a reservation for wrong dates (oops) to cancel and the would not cancel the reservation. DONT BOOK HERE. Here is the policy on their website that clearly states you can cancel within 24 HOURS. This businesses is a fraud. ******************************************************* I called and they said they would refund the stay. They did not. Don't believe anything on their website or what their employees say! 

Linda D 

on BBB

2 years ago

Worst Extended Stay experience. At **********, ** ************************* Phone didn't work, dishwasher didn't work, key card had to be changed 3 times, no laundry soap at front desk. Inadequate security. Staff told us most dishwashers had not worked for some time. Awful. 

Tory 

on BBB

2 years ago

I made an online reservation for a week-long stay for my family member, who would be staying there by themselves. Upon their arrival, they were told they could not stay because they did not physically have the credit card. I could not see this disclosed anywhere when I made the reservation. I had thought I had pre-paid for the entire stay when making said reservation.So, I looked under the *** section of their website and saw this:I am a third party that would like to book a room for a family member. Can I do that?Of course!... read more

Julie B 

on BBB

2 years ago

I am not giving this place any rating because they **** ass! I reserved a room through Booking.com, there was no mention of a $100.00 deposit, that you get back when you check out, no mention of pet charges, which we were told was $25 per pet, not $28.00 which is what we were charged. The floors in the room were caked with sand and dirt, room was not clean at all. Myself and my kids are extremely disappointed in the customer service and professionalism of the staff that worked here. This was the worst vacation we have ever h... read more