Extended Stay America - Shelton - Fairfield County

Business response:

Dear Kevin, Thank you for choosing Extended Stay America. Although we regret that you encountered noise disturbances during your stay, we hope that other aspects of your stay were satisfactory. We thank you for your understanding as we enhance our property. We look forward to welcoming you back for a quieter, more comfortable experience next time you're in the area.Sincerely,Hotel Management 

Business response:

Dear Norberto, Thank you for sharing your feedback with us. We appreciate your candid comments about your recent stay. While we are glad you found our location convenient for a short visit, we sincerely apologize for the noise and overall discomfort you experienced. We strive to create a welcoming and comfortable environment for our guests, and it is disappointing to learn that we fell short in this regard. Your feedback is essential for us to improve, and we hope to have the opportunity to provide you with a more enjoyable ... read more

Business response:

Dear Elizabeth, Thank you for taking the time to rate your visit. We hope your overall stay was pleasant, but we aim for perfection. We always strive to exceed our guests' expectations, and we apologize if we fell short during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for an exceptional experience in the future.Sincerely,Hotel Management 

Business response:

Dear Angel, Thank you for sharing your thoughts! We are delighted you found the property clean during your stay. We appreciate your understanding and patience as we undergo renovations to enhance the overall guest experience. Your enthusiasm for the upcoming updates is truly encouraging, and we’re equally excited to unveil the improvements. We look forward to welcoming you back soon so you can see all the positive changes firsthand!Sincerely,Hotel Management