Extended Stay America - Shelton - Fairfield County

Business response:

Dear Thomas, Thank you for choosing Extended Stay America and for your terrific review. We're delighted to read that you found our hotel very convenient and that our front desk associate provided friendly service during your stay. Your satisfaction is our priority, and we're glad we could contribute to a positive experience. We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future.Sincerely,Hotel Management 

Business response:

Dear Kevin, We apologize for your disappointment with the hallways and grounds. While we strive to represent our rooms online accurately, we understand your frustration. Our team continuously works to maintain cleanliness and ensure guest satisfaction. Your feedback is valuable to us as we aim to improve our services. We appreciate your understanding and hope you'll give us another opportunity to exceed your expectations in the future.Sincerely,Hotel Management 

Business response:

Dear Erika, We apologize for the inconvenience you experienced with the lack of a remote and your room's heating/cooling system. Your comfort is our priority, and we regret falling short of your expectations in this regard. Please know that we take your feedback seriously and will address these issues promptly with our maintenance team to ensure they are resolved for future guests. Thank you for bringing these concerns to our attention, and we appreciate your understanding. Sincerely,Hotel Management 

Business response:

Dear Gerard, Thank you for sharing your honest feedback regarding your time at Extended Stay America. We regularly receive praise for our clean and comfortable rooms, and we are glad that you had an overall positive stay. It was such a joy to be included in your travel plans, and we hope you will be back to see us again soon.Sincerely,Hotel Management 

Business response:

Dear Surya, We are glad you chose to stay at our hotel. It is nice you had a satisfactory time in your room. We appreciate your observations, both the positive recognition and the comments concerning opportunities for improvement. However, we regret that our breakfast choices did not meet your taste, and we will share your remarks with the team concerned for improvement. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll return to stay with us again! Sincerely... read more