Extended Stay America - Shelton - Fairfield County

Business response:

Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you were impressed by the service provided by our courteous associates and enjoyed your stay with us. We will be sure to share your compliments with our entire team, especially Dora. On behalf of everyone here, we invite you to revisit us on your next trip to the area. Sincerely, Hotel Management 

Business response:

Liz, thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are happy that overall, you enjoyed your stay and found us to be a great value. We are also glad you liked your spotless room and our courteous associates. Thank you once again, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Sophie, thank you for your review of your recent stay. We are glad you liked your comfortable suite and the kitchen amenities. However, we are sorry our selections at our complimentary grab-and-go breakfast did not live up to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. We hope to have another opportunity to welcome you back soon for a better experience. Sincerely, Hotel Management 

Business response:

Sandra, thank you for your review. We apologize for your disappointment during your recent stay, and for the issues you faced with the HVAC unit in your room. We know such issues can have a significant impact on a guest's experience, and we will be sure to take care of it on your next visit. Please note, the dishware for your room is kept at the front desk, and we are sorry if this was not communicated to you at the time of check-in. On a positive note, we are happy you liked our courteous associates. We are sorry for this u... read more

Business response:

Thank you for your review and for choosing to stay at our hotel. We apologize that our facility fell short of your expectations and have shared your comments with our team as we work on updating and refreshing our hotel. We are also sorry you were disappointed with our breakfast offerings. Based on your feedback, we are working with our food and beverage team to address your concerns and identify where we can make improvements. Thank you once again, and we hope you will consider to revisit us. Sincerely, Hotel Management