Extended Stay America - Shelton - Fairfield County

Business response:

Thank you for staying at Extended Stay America and for writing about your wonderful experience. The needs of our guests are indeed our top priority, and we are glad this is apparent in the quality of service you received. We will share your compliments with Julpya for a job well done. It was a pleasure hosting you, and we look forward to doing so again the next time you are in this area. Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Kelley, thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Diquan, thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Kristi, thank you for your review of our hotel. We are sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with our team, and we will take the appropriate steps to prevent these issues from happening again. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

Allysa, thank you for being our guest. We are happy that overall you enjoyed your stay at our hotel. We are also glad you liked your comfortable suite. However, we are sorry for the issues you had with our of our associates. We have shared your comments with her to be more diligent going forward. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management 

Business response:

We are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

We are flattered by your generous review of Extended Stay America. It is very kind of you to recognize the service you received from one of our front desk associates. Comments like yours motivate us even more. We look forward to having you as our guest again whenever your travels bring you back here. Sincerely, Hotel Management 

Business response:

Jalissa, thank you for taking the time to post a nice review of Extended Stay America. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay. Sincerely, Hotel Management