Extended Stay America - South Bend - Mishawaka - North

Business response:

Thank you for choosing Extended Stay America and for the wonderful review. We are thrilled to know you had a great stay and that you were impressed with the cleanliness and spaciousness of our accommodations. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for writing such a lovely review about your experience at Extended Stay America. Compliments such as yours are the reason we are so encouraged and committed to providing the best service to our guests. It was our pleasure to serve you, and we hope to have a future opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your heartwarming words, we sincerely appreciate the wonderful review. We will definitely share your compliments with Davinia. It will surely put a smile on their faces! We look forward to your next stay at Extended Stay America. Thank you again Sincerely, Hotel Management 

Business response:

Clayton, thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It is nice to know you found your suite comfortable and you were pleased with the exceptional service from our front desk staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you once more for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Francis, thank you for your review. We are glad you liked our convenient location and your comfortable bed. However, we are sorry for the odor you experienced in your suite. Your feedback will be shared with our housekeeping team for review and action. Also, we apologize for the noise you encountered. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We hope to have another opportunity to welcome you back soon for a much better experience. S... read more

Business response:

Thank you for being our guest. We are happy to know you had an overall pleasant stay with us. However, we are sorry you were unhappy with our kitchenware policy and regret any inconvenience caused. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We hope the otherwise positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management