Extended Stay America - South Bend - Mishawaka - North

Business response:

Kevin, thank you for taking the time to share your feedback. We are sorry for the issues you faced in your room. We do our best to make sure every guest room and the hotel area is well-maintained and well equipped. We will work harder, so we do not disappoint you in the future. Thank you again for being our guest, and we hope you will give us an opportunity to make this up to you on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for sharing your review with other fellow travelers. It was a pleasure knowing you liked your quick check-in experience and that comfort of your clean room made for a relaxing stay. On behalf of everyone at Extended Stay America, we invite you for another visit. Sincerely, Hotel Management 

Business response:

Valarie, thank you for being our guest and for posting your review of Extended Stay America. We are pleased you were impressed with our service and accommodations. Thank you again, and we hope to have the opportunity to welcome you back in the future. Sincerely, Hotel Management 

Business response:

Thank you for your review, and it is nice to know your overall stay with us was satisfactory. However, we are sorry the garb-and-go breakfast was not to your liking. We will make a note of your feedback as we plan any changes to our breakfast offerings. We also apologize our hotel did not have a pool you were expecting, and we will take this opportunity to ensure our website is clear and our front desk staff offers clear communications about our offerings. Kindly note, we provide ice trays for your convenience, so we do not ... read more

Business response:

Thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests. It was a pleasure to read about the service you received from our staff. They will be pleased to hear their efforts are noticed and appreciated by our guests. We hope you will stay with us again the next time you visit the city. Sincerely, Hotel Management 

Business response:

Eli, thank you for being our guest and providing your feedback. We apologize that our accommodations fell short of your expectations. We have shared your comments with our team as we work on updating and refreshing our hotel. On a positive note, we are happy you liked our courteous associates. Thank you once again, and we would appreciate you giving us another opportunity to serve you with a much better stay. Sincerely, Hotel Management