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Extended Stay America - South Bend - Mishawaka - North
- Hotels
- Mishawaka, IN
About this business
Location details
5305 N. Main St., Mishawaka, IN, 46545, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good value. Quiet. Great Location. Checking was painless. I was given the room across the laundry / concessions and it was relatively quiet for a Sunday afternoon. Cant say much for the "quick breakfast" The countertop stove in the kitchen got hot enough to boil water..which was fantastic. Most don't work that well. Only negative was that the switch on the lamp beside the bed didn't work so I needed to adjust to a little darkness. No problem. I will return. The TV channel selection was not the best.
Business response:
James, thank you for taking the time to review your stay at Extended Stay America. We're happy to know you were pleased with the service you received from our front desk associates and that you liked your well-appointed room. We have discussed your feedback with our maintenance team to fix the problem with the lamp. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
I mean, for around $80 you get what you paid for. Not the best of hotels but not the worst. The rooms cold be updating a little bit other than that it was alright.
Business response:
Cherri, thank you for evaluating your stay. We're glad to know overall you had a pleasant time while you were here, but we're sorry you were unhappy with the condition of your room. We have alerted our engineering staff to your concerns, and we will be more proactive in replacing items that are beginning to show wear. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
I didnt like that we had to pay almost double to stay due to events they were having in the area. And that we werent offered any free night stays.
Business response:
Thank you for your review. We regret you were unhappy with our rates. Kindly note, as in every city, certain times of the year are busier and command higher rates; however, we definitely make an effort to be priced competitively. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Clean for most part but people were smoking in rooms although against hotel guidelines. Would like to have printout at least at time of checkout of charges and documentation of dates of stay.
Business response:
Thank you for being our guest. We're glad to know you liked our well-kept property, but we're sorry for the smoke smell you experienced while you were here. Your feedback will help us enforce our no-smoking policy more effectively to ensure our future guests do not encounter such problem again going ahead. Regarding your concern about the receipt we would like to mention that while making the reservation through the third party website, a guest usually gets the receipt at the same point of time. If we could be of any further... read more
Okay, I guess. The condition of the room was okay. Bathroom faucet leaked. They booked me in a handicap room, so when I took a shower, water got all over the floor. My kitchen had NOTHING in it. Not a single utensil, plate, pot or pan. All I wanted was an ice tray. Went to the desk and was told they were “out.” The air conditioner made noise all night, even though not on. The bed was lumpy.
Business response:
Hello, We apologize for not exceeding your expectations, as we strive to provide a clean hotel and an excellent stay for our guests'. Our kitchens do not come stocked with utensils, plates, etc. Those items are available by request at the front desk. I've addressed your concerns about the air conditioner to the appropriate department within the hotel. We hope that you will give our property another chance in the future, so we can exceed your expectations.
The room was basic but clean. There is a sign in the kitchen that says you have to ask at the front desk for any amenities ( ie: a glass for water, or a fork to eat dinner). The TV was small and most of the time had a fuzzy picture. My room lost tv signal for a period of 30 minutes twice during my three night stay (the weather was hot and clear). Breakfast is offered but is very limited (pre-packaged muffins, single granola bars, and coffee).
Business response:
Thank you for the feedback. We are glad to read you liked the cleanliness of your room and had a pleasant visit. However, we are sorry you were able to enjoy the television and that you were disappointed with our breakfast offerings. We will share your feedback with the appropriate team members, so we can take action to prevent these issues from happening again. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
I got this as a gift for a friend and she didn’t have hot water during her entire weekend. The manager said they’d comp is $40 so I want that but also I’m disappointed that my gift had these problems. Vernita Todd, purchaser for Joanne Gallagher.
Frequently asked questions about Extended Stay America - South Bend - Mishawaka - North
How is Extended Stay America - South Bend - Mishawaka - North rated?
Extended Stay America - South Bend - Mishawaka - North has a 3.3 star rating with 1,618 reviews.
When is Extended Stay America - South Bend - Mishawaka - North open?
Extended Stay America - South Bend - Mishawaka - North is open now. It will close tomorrow at 12:00 a.m.