Extended Stay America - St Louis - Airport - Central

Business response:

Thank you for sharing your rating regarding your visit. We hope you enjoyed your stay, and we do want to extend our apologies if your experience didn't meet every expectation. It was a pleasure serving you, and we hope the positive aspects of your visit will bring you back to us in the future. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your comments. We are sorry you were unhappy with our parking fees, and we certainly regret if the website contained inaccurate information and caused any confusion and inconvenience. We appreciate you bringing this to our attention, as we will research the discrepancy on all of our third-party channels and make the necessary changes. We value your feedback, and we would love the opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Anthony, we are delighted you had an outstanding stay at Extended Stay America and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Jared, thank you for posting a review of your stay with us. We are glad to know you were pleased with the service you received from our associates and that you liked your well-appointed room. However, we are sorry for the inconvenience you had while connecting to our internet. We are working with our service provider to determine if there is a greater problem or if this was an isolated event. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Shawanda, thank you for staying with us and for your kind rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Lawrence, thank you for your fabulous rating and letting us know your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Thank you for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way, and we hope to have the pleasure of hosting you again. Sincerely, Hotel Management