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Extended Stay America - St Louis - Airport - Central
- Hotels
- Bridgeton, MO
About this business
Location details
11252 Lone Eagle Dr., Bridgeton, MO, 63044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business stay Overall stay was average. Room was stale in air. At night the check in lady was very rude and un polite. Did not say anything about room supplies. DId not have any cups or glasses-had to get all cooking supplies and utensils from the front the next day. Keshia the assistant manager was very polite and did help with making stay much more tolerable. I prepaid for the weekend. No business center and no breakfast as advertised. Grab and go was only a muffin.
Business response:
Michael, thank you for your candid evaluation. We regret not meeting your expectations with the breakfast and apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We will also share your comments with our team regarding the service issues you experienced, and rest assured, we will take the necessary actions to elevate our service... read more
PLEASED TRAVELERS Staff was personable and courteous; our refrigerator was not working in our room and we were immediately moved to a room with a working refrigerator. Everyone was approachable and friendly. Highly recommend this hotel.
Disappointed Bed very comfortable, stains on pillow/pillowcase. Garbage left on bathroom floor and in can..partial roll of toilet paper-none on reserve (thank goodness I carry my own) tub and sink dirty and clogged (maybe if they cleaned it they would know), my husband had to go to front desk to get a plunger and fix them both...refrigerator had sticky residue inside. One washcloth. Did not expect top notch breakfast, but, some fruit and juice would have been nice to go along with the Muffins and granola bars.
Business response:
Raymond, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a ... read more
Really wasn’t bad remodeling so everything isn’t up to par , but it wasn’t bad a all
Business response:
Dennis, thank you for choosing to stay at Extended Stay America. It is good to know you liked most aspects of your visit to our hotel, but we regret any inconvenience caused to you while you were here. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management
Disappointed It seems people live in this hotel it’s more like apartments not really a hotel. Interior very outdated and run down. Exterior was nice. Feel like $124 for one night here was high. More like a $60-$70 hotel.
Business response:
Angela, thank you for posting a review of your recent stay. We are disappointed to learn about your experience, and we are sorry for not meeting your expectations with the overall condition of our property. We are grateful for your comments, as we are always looking for ways to enhance our guest experience. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - St Louis - Airport - Central
How is Extended Stay America - St Louis - Airport - Central rated?
Extended Stay America - St Louis - Airport - Central has a 3.7 star rating with 2,286 reviews.
When is Extended Stay America - St Louis - Airport - Central open?
Extended Stay America - St Louis - Airport - Central is open now. It will close tomorrow at 12:00 a.m.