Extended Stay America - St. Louis - St. Peters

Business response:

Cara, thank you for being our guest at Extended Stay America - St. Louis - St. Peters. We are delighted to read you had an excellent stay and were impressed with your well-appointed room and our helpful associates. It was our pleasure hosting you, and we hope you are already planning another trip our way. Sincerely, General Manager 

Business response:

Patricia, thanks for making Extended Stay America - St. Louis - St. Peters part of your travel plans. We are glad you had a comfortable visit. Thank you for allowing us to be of service. We look forward to your next visit. Sincerely, General Manager 

Business response:

Thank you so much for posting a review of our property. Please accept our apologies that the housekeeping policy was not explained to you at check in. One housekeeping service every 7 nights is included in the rate. However, we do allow you to change your sheets, towels, etc at the desk at any time with no additional charge. Still, we are glad to hear that you were pleased with the full size refrigerator. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our a... read more

Business response:

Thank you for providing us with details about your stay. I sincerely apologize that you were placed in a room with soap and hair in the toilet. In response to your feedback, I am holding a team meeting to make sure the staff is aware of what a little mistake like that can lead to. Also, all rooms will be checked by a manager. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We hope that you will give us the opportunity to provide you with a better experience the next ti... read more

Business response:

Thank you for taking the time to share your experience. It is great to see you were well accommodated at the last minute. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. 

Business response:

Thank you for sharing your experience. I am glad you enjoyed your stay at our hotel. Also the area is quite safe, but I am disappointed it seemed sketchy to you. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area. 

Business response:

Thank you for taking the time to write a review of your stay. We appreciate you letting us know that you noticed cigarettes around the outside of the property. We are sorry for this issue, and are working on correcting it, but are happy to read that we provided you with a great value and that you felt the staff was excellent. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.