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Extended Stay America - St. Paul - Woodbury
- Hotels
- Woodbury, MN
About this business
Location details
975 Weir Drive, Woodbury, MN, 55125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was simple and I had to contact them for a cleaner. So they were not going through my stuff, cleaning my room when I'm gone
The lady that checked us in was awesome. There were multiple issues with our reservation (Expedia sold rooms that were not available, no staff there to clean the rooms, Expedia put all 3 rooms in 1 persons name but it isn’t allowed there, etc.) 1 room was marked as cleaned and when we went in it was trashed. Dannica (I believe is her name) was overwhelmed- by lack of help- but handled everything perfectly. She was running the front desk, then cleaning rooms, etc.
Business response:
Dear Thresa, Thank you for sharing your experience at Extended Stay America. We're thrilled our team member made a positive impression during your check-in. However, we apologize for any inconvenience you experienced with your reservation and room cleanliness. Rest assured, we'll address these issues internally to ensure a smoother experience for future guests. We appreciate your understanding and hope to welcome you back soon.Sincerely,Hotel Management
The only thing I can say is where is the hair dryer and the coffee pot and do you not have ice? Walking into that room it was like it was completely empty. I get it is an extended stay suite. But you all should still have the basic things in there. I had asked for extra pillows do due arm injuries and head and neck migraines and I know it was late when I asked but there was no communication about that u had to request extra bedding before eight. I was gone so I didn’t know that and the girl was very rude about it.
Business response:
Dear Rachael, We appreciate your feedback and apologize for any inconvenience you experienced. Your comments regarding amenities and communication are noted, and we will work to improve in these areas. Providing a comfortable stay is important, and we will ensure better communication moving forward. Thank you for choosing Extended Stay America, and we hope to have the opportunity to accommodate your needs better in the future.Sincerely,Hotel Management
Front desk clerk was very nice! The room had crumbs in the bed and stains on the blankets. One of the blankets had tape stuck to them. Breakfast and coffee only available until 9.
Frequently asked questions about Extended Stay America - St. Paul - Woodbury
How is Extended Stay America - St. Paul - Woodbury rated?
Extended Stay America - St. Paul - Woodbury has a 2.9 star rating with 958 reviews.
When is Extended Stay America - St. Paul - Woodbury open?
Extended Stay America - St. Paul - Woodbury is open now. It will close tomorrow at 12:00 a.m.