Extended Stay America - St. Paul - Woodbury

Business response:

Dear Renee, Thank you for sharing your review with us. We are glad you had a comfortable stay with us at Extended Stay America. However, we apologize that the smoke smell compromised your experience. We have strict policies prohibiting smoking in some areas; therefore, we appreciate you bringing this to our attention so we can address it appropriately. It was a pleasure to have you as our guest, and we hope to have you back for the seamless stay you deserve.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for sharing your experience; we love that you could join us. We appreciate your feedback and look forward to your next visit with us. Safe travels!Sincerely,Hotel Management 

Business response:

Dear Lisa, Thank you for choosing us. We are glad you had a pleasant stay. However, we apologize that our housekeeping staff overlooked some areas in your room preparation which does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. We will note your feedback as we always want to know how to improve our guest experience. Please choose us again and let us make a m... read more

Business response:

Dear Kathy, Thank you for the awesome review. We are pleased everything went great for you during your visit and that our excellent location close to shopping and restaurants made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay.Sincerely,Hotel Management