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Extended Stay America - St. Petersburg - Clearwater - Executive Dr.
- Hotels
- Clearwater, FL
About this business
Location details
3089 Executive Dr., Clearwater, FL, 33762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staying near Pinellas Park st Petersburg It was close to Panera’s and other eatery’s. It was 15 minutes away from the dance site. The facility offered no room service. The continental breakfast was limited. The light at bedside did not work. The air conditioning was difficult to adjust. There were no dishes or glasses in th cabinets. I thought it was like a suite. It was a hotel room with a small kitchen.
Business response:
Nancy, thank you for your candid review. Although you liked our convenient location, we are sorry our services and amenities were not to your expectations. To provide a more home-like experience for our guests, we provide housekeeping services on a weekly basis, however, these services are always available upon request for a nominal fee. The dishes for use in the guest suite are kept at the front desk to ensure cleanliness. We apologize if we didn’t communicate this during check-in. We value your feedback and will use it to ... read more
Gross! Hotel had rude unaccommodating staff, filthy bathroom (mold 2" thick around rim of toilet and shower had film), derelicts hanging out on outside park bench throughout the night smoking and observing car contents, kitchenette laughable and all of 2' of space right when you enter room making it almost impossible to bring luggage in, took 15 minutes to get an attendant at front desk with a midnight arrival, and the list goes on. (Left my charger and items..called hotel..housekeeping had not turned in.) run dont walk away... read more
Business response:
It is very disappointing to know we failed to deliver you a stay that could meet your expectations. Our first preference is to ensure a spotless accommodation for every guest, but we are extremely sorry we fell short in doing so while you were here. Your concerns have been shared with our Housekeeping team in an effort to improve our service moving forward. We deeply regret the inconvenience caused, and please consider giving us one more chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
Location,but, filthy Dirty toilet and rooms and entire hotel was a mess
Business response:
Thank you for your stay and for taking the time to post your review. On behalf of our entire staff, we sincerely apologize for the housekeeping issues you experienced. We have procedures in place so that this does not happen, so we will investigate where we fell short. We only wish that we could have addressed these issues while you were here so that you didn't leave the hotel with a negative impression. We assure you that what you experienced is not the norm and ask that you give us another try whenever you return to the ar... read more
Worst Experience Ever The room smelled and there was a barking dog next door. I told the clerk that I couldn't stay there and she said it was after 6:00pm and I would have to pay for the night. I have stayed at the Extended Stay America up the street (there are 2 within 1/4 mile of each other) I thought I was booked into the nice one. When I arrived at the nice Extended Stay America where I have stayed before, I was told to go to the other location that I didn't even know existed. As I was leaving within minutes of seeing th... read more
Business response:
Melanie, I would like to offer you my apologies for the inconvenience that you experienced while here. Please accept our sincere apology for the lack of attention at the front desk. Your experience is not indicative of the service we train our associates to provide. We have shared your feedback with the entire team as we take your comments seriously, and our training will be revisited to ensure this does not happen again. We hope you will give us another chance to show you the hospitality you deserve on a future visit. Sinc... read more
fine
Business response:
We appreciate your feedback. Although you were overall satisfied with your stay, we are sorry there were few issues which kept you from giving us a higher rating. We regret if any inconvenience was caused and hope you will return for a perfect stay. Sincerely, General Manager
Not that good of a place to stay Was not that great of place to stay
Business response:
We apologize that your stay was unsatisfactory. Everything we do is aimed at providing you with an excellent hotel experience, so we hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, General Manager
BUYER BEWARE!! I had to leave the hotel to get 3 items I did not have and they were not supplied in the room. First trip was for ICE. No ICE in the whole dang hotel. What major hotel does not have ICE. Second trip was for conditioner and lotion. Even the bottom line motels have conditioner and lotion. 3rd was to purchase a hair dryer. What? No hair dryer in the room. Then I work up to their breakfast. It was in the lobby entrance by the front door on a small table of 1ft x 6ft. Nothing hot but coffee and water. Nothing cold ... read more
Business response:
Ron, I apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. All the in-room amenities like toiletries are kept at the front desk as per our brand standard. Everything we do is aimed at providing you with a better experience. We would like to regain your trust and hope you will give us that chance in the... read more
Filthy Firstly the air conditioner does not work. There is a horrible smell in my room like old musty dog urine. The room was not cleaned the table has sticky film on it. All of the nightstands,dresser, and kitchen counters have small black ants.There are fleas and the bathroom has hair in it. The refrigerator is loud, dirty and does not chill food properly. And for breakfast there is only nut bars and muffins. And you have to constantly ask for towels.
Business response:
I was very disappointed to see that your feedback referenced the description of our hotel as "filthy". Our promise to our guest includes a commitment to providing a clean, fresh environment and I am very sorry that did not happen when you were here. I am very concerned about your experience and have brought this to the attention of our housekeeping team for immediate review and action. We hope you will give us another opportunity to redeem ourselves in the future. Sincerely, General Manager
Business response:
Nikita, I am very sorry we failed to deliver the comfortable stay you deserved. Everything we do is aimed at providing you with better experience. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America - St. Petersburg - Clearwater - Executive Dr.
How is Extended Stay America - St. Petersburg - Clearwater - Executive Dr. rated?
Extended Stay America - St. Petersburg - Clearwater - Executive Dr. has a 3.5 star rating with 2,531 reviews.
When is Extended Stay America - St. Petersburg - Clearwater - Executive Dr. open?
Extended Stay America - St. Petersburg - Clearwater - Executive Dr. is open now. It will close tomorrow at 12:00 a.m.