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Extended Stay America - St. Petersburg - Clearwater - Executive Dr.
- Hotels
- Clearwater, FL
About this business
Location details
3089 Executive Dr., Clearwater, FL, 33762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager
Filthy..worst hotel I ever *Mold in toilet, hair on toilet seat *Dirty carpet *Bugs flying around (found dead wasp on floor) *Dingy sheets (had spots as well) *Window screen hanging *Fire alarm hanging from ceiling. Big hole exposed. We were afraid something might crawl through the hole. Called front desk to have it fixed. The front desk clerk came, took her shoes off and stood on the bed ( she did put down a towel but stilll) *horrible smell (cigarette smoke & pet odor) Needless to say we were charged $86 for 2 hours at th... read more
Business response:
I was disheartened to read that we did not live up to your expectations, and we are truly sorry for the cleanliness issues you encountered during your stay. The condition you described is unacceptable and not at all representative of our quality standards. We have checklists in place to inspect every suite after it has been serviced. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We invite you to come back and validate the changes we will be imp... read more
it was a horrible experience. locations is bad. rooms are very dirty. I cleaned myself the sofa.
Business response:
Thank you for your feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that, we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay... read more
Hotel room is dated, and unclean. I would not stay at this Hotel. Issues will cleanliness, outdated, the future is chipped, and smells. The linens are awful. Stay away from this one.
Business response:
We are sorry our accommodations fell short of your expectations. We appreciate your observations regarding the need to update and renovate and have shared the same with the appropriate individuals in our organization who are finalizing our future refresh. Until those plans are approved we will ensure that our housekeeping team is keeping our facilities clean and fresh throughout the hotel. We value your business and hope you consider giving us another chance to provide you with a much more satisfying experience. Sincerely, ... read more
When we checked in they said the water would be off for 30 minutes but after 2.5 hours there was still no water so we decided to leave. manager said they would send us a "BOG" (be our guest) card we could use at any of their locations which we never got. So I we were not happy. Otherwise they were very nice and apologetic.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
The water was very slow going out of sink and the bathtub. Drainage was very poor. Tub full of water while taking shower, not to pleased with that. The fridge wasn't very cold either.
Business response:
Thank you for sharing the feedback about your stay. We are truly sorry for the maintenance issue was not up to par and we did not meet your expectations. We are working with our Maintenance team to address the problems you mentioned. Your review highlights where we need to refocus our efforts, and I assure you we will. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit. Sincerely, General Manager
Bare bones Virtually nothing is included in the cost. No coffee maker, blow dryer, plates, utensils...nothing. Even the free wifi is pitiful. We won't ever stay at this place again. The clerk had no idea where anything was because she said she doesn't normally work at this property. She was slow and condescending and utterly useless to us.
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest. Thank you for your candid feedback and we hope you will give us another chance to provide you with a better stay you deserve. Since... read more
Never again Dirty , had to get our own room towels at front desk after each shower. No cleaning rooms even after 4 days. Continental breakfast really? An energy bar does not make a continental breakfast. Kicking myself for not walking out the first day.
Business response:
Jack, we sincerely apologize for your disappointing visit. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for a nominal fee. We also regret that our breakfast offerings were not to your liking and will share your feedback with the concerned team as we plan any changes to the same. Please give us another chance to improve upon your experience in the future. Sincerely, General Manager
Does not worth the price. Spend a little more a go to other hotels nearby. They keep the minimum workers personnel to the real minimum.
Frequently asked questions about Extended Stay America - St. Petersburg - Clearwater - Executive Dr.
How is Extended Stay America - St. Petersburg - Clearwater - Executive Dr. rated?
Extended Stay America - St. Petersburg - Clearwater - Executive Dr. has a 3.5 star rating with 2,531 reviews.
When is Extended Stay America - St. Petersburg - Clearwater - Executive Dr. open?
Extended Stay America - St. Petersburg - Clearwater - Executive Dr. is open now. It will close tomorrow at 12:00 a.m.