Extended Stay America - St. Petersburg - Clearwater - Executive Dr.

Business response:

Michael, it was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Thank you for your recent stay at Extended Stay America. We are happy you enjoyed your visit to our hotel. We are also glad you liked your spotless, comfortable room. We value your feedback, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

It was a pleasure hosting you at Extended Stay America. We are glad to know you were pleased with our cordial front desk associates and spotless accommodations. We value your business and look forward to your next visit. Sincerely, Hotel Management 

Business response:

John, thank you for the glowing review of Extended Stay America. It’s a pleasure to know you liked our ideal location as well as our front desk staff. On behalf of everyone here, we invite you to revisit us on your next trip to the area. Sincerely, Hotel Management 

Business response:

Fabiola, thank you for being loyal to our brand. We are sorry you felt we did not merit the rate you paid and apologize for the cleanliness issues you encountered in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent any future issues. We hope you will give us another chance so we can make it up to you. Sincerely, Hotel Management 

Business response:

Jennifer, thank you for being our guest at Extended Stay America. We are glad to know you had a nice time with us and that you liked our accommodations. However, we regret that you were not aware of our in-room amenities. Please know, kitchenware for your suite is kept at the front desk and provide them to you upon request. Also, hairdryers and toiletries are available at the desk and are complimentary. Thank you for choosing us, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

It was a pleasure hosting you at Extended Stay America. We are delighted to know you found us to be a good value and that you were impressed with our ideal location. Thank you for the nice review, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and posting a review. Although you liked our staff, we are sorry for the disappointment you had with the overall condition of your property. Your concerns will be shared with the appropriate individuals in our organization as we begin formulating plans for future renovations. We value your feedback and have taken note of it. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management