Extended Stay America - Stockton - Tracy

Business response:

Thank you for selecting Extended Stay America. It’s a pleasure knowing you loved our kitchenette and had a great time being with us. We hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management 

Business response:

Wow - Dameian, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star review, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Willie, many thanks for sharing your comments online. We are delighted to know you had a great stay at Extended Stay America and were thoroughly impressed with the service our courteous staff provided. On behalf of everyone here, we appreciate you for highlighting our efforts and invite you to visit us again the next time your travels bring you our way. Sincerely, Hotel Management 

Business response:

Thanks for taking the time to share your review of Extended Stay America. It's nice to know you liked our well-maintained property and you were pleased with the exceptional service from our staff. Your praises will be shared with our team for a good job done. Reviews such as yours mean a lot! Thank you once more, and we look forward to welcoming you back. Sincerely, Hotel Management 

Business response:

Christian, thank you for the positive review and for taking time to recognize our hotel. We are delighted to know how much you enjoyed your stay and the excellent service provided by our staff. Thanks for being our guest. We can't wait to welcome you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Madison, we certainly apologize your experience was not to our hotel's high standards. Our housekeeping services are provided to guests staying eight or more nights, respecting their privacy of home-like living. However, these services are always available upon request for a minimal fee. We also offer a complimentary linen exchange service at the front desk as often as you like. Your feedback is very important to us and has been shared with the front desk staff to ensure we clearly communicate our services to all guests. We ... read more

Business response:

Thank you for your feedback. We have read your comments and are sorry to read we did not deliver a fresh and clean suite during your stay. We are very passionate about providing our guests with clean accommodations, and we apologize we fell short in this case. We have shared your comments with our Manager to see where we went wrong so any necessary improvements to our processes can be made. We do hope you give us another chance when you return to our area as we would appreciate the opportunity to provide you with an excellen... read more

Business response:

Thank you for sharing your wonderful rating. It was a pleasure hosting you at Extended Stay America, and we look forward to hosting you again soon. Sincerely, Hotel Management