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Extended Stay America - Stockton - Tracy
- Other
- Tracy, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2526 Pavilion Pkwy., Tracy, CA, 95304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great late night staff member. Most friendly and accommodating front desk staff I’ve come across. Though we arrived late, almost 1am, she greeted us with a smile and attentive to our requests.
Business response:
Thanks for the perfect feedback. Making sure that every guest has an excellent experience is our #1 priority, and everyone on the team appreciates hearing these compliments. It was a pleasure serving you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Kathleen, thank you for your rating. We are glad your overall stay was pleasant. We hope you will give us another chance to exceed your expectations on a future visit. Sincerely, Hotel Management
Good location When we checked into our room, we found it was a smoking room, so I went down to see if we could change it. The front desk person, Jenni, was super helpful, and was able to give us a new room. Tip for those who use Expedia to book rooms: Jenni told us that in the fine print at Expedia, it says the hotel can give you any available room, which is how we ended up with a smoking room. She suggested calling the hotel as soon as you buy through Expedia to let the hotel know what kind of room you would like to request... read more
Business response:
Therese, thank you for staying with us. We are glad to read you liked our convenient location and courteous service. That being said, we are sorry that we failed to accommodate you with the room of your choice and the inconvenience it caused. We look forward to welcoming you back and provide you with the room of your preference on your next visit. Sincerely, Hotel Management
This hotel is one time last min thing I had to book this hotel last min due to unexpected business trip. the staffs were nice, fast and helpful however, the the room was very disappointing. the bed sheet was damaged (ripped, wear and tear) and the cleaning team left empty shampoo bottle on top of the towels like it was full. Towel was not that clean... not sure why but entire towels are kinda gray/brownish and worn out. Wifi was not working well so i purchased internet and it was such a complicated process and seems like non... read more
Business response:
Thanks for being our guest and sharing your experience online. Although you liked certain aspects of your stay, we apologize for the inconvenience you had in your room while being here. Your feedback has been shared with our housekeeping and internet service provider teams to review and action the situation mentioned in your review. We hope you’ll give us another opportunity to host you again soon. Sincerely, Hotel Management
bed & room is too small.
Business response:
Terry, thank you for being our guest and letting us know your overall visit was a pleasant one. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Decent stay but stuck in smoking room When I signed up and paid for the room it was a non-smoking room. When I got to the hotel I was given a smoking room based on occupancy. The front desk was very apologetic but it made for an uncomfortable stay.
Business response:
Thank you for your review. Although you had an overall pleasant time here, we are sorry for the odor issue you had in your room. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Business response:
Thank you for being our guest at our hotel. We appreciate your kind rating and hope to see you again soon. Sincerely, Hotel Management
Business response:
Thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Stockton - Tracy
How is Extended Stay America - Stockton - Tracy rated?
Extended Stay America - Stockton - Tracy has a 4.3 star rating with 1,286 reviews.
When is Extended Stay America - Stockton - Tracy open?
Extended Stay America - Stockton - Tracy is open now. It will close tomorrow at 12:00 a.m.