This profile has been claimed by the business owner or representative.
Extended Stay America Suites - Bristol
- Hotels
- Bristol, VA
About this business
Location details
134 Salem Dr, Bristol, VA, 24201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Amber was great checking me in. Very friendly and attentive😊
It was clean and easily accessible from the interstate. The building is older and could use some upgrades. We had difficulty accessing one of the elevators which was problematic because my wife has mobility issues. Overall, it was a pleasant stay. I do prefer rooms that open to the inside, but.....
we Had to change rooms three times. The smoke detector would go off every fifteen seconds for about 3 seconds in the first room. Then they moved us to a smoking room that smelled horrible. Third room was ok. The phone didn’t work in the first room or the last one and the front desk agent said that most of the phones didn’t work.
Business response:
I apologize for the issues that occured during your stay. We appreciate your feeback and are making the necessary steps to correct the issue.
The hotel’s computer system incorrectly had my zip code as being in Mexico. It’s not — I live in Texas, which is still in the USA as far as I know — but the staff person (Amber, who was great and just as frustrated as I was) couldn’t override the system. We reserved a room with a roll in shower for my elderly parent who needs a walker. The accessible room she was in only had a tub and was missing a shower chair. Smoke detector in the room was beeping because of a low battery. And the elevator wasn’t working in the morning an... read more
Business response:
I apologize for the issues that occured during your stay. Sometimes the reservation that comes in through third party websites have the incorrect address on them. We hope to work with Expedia to get this issue resolved.
Business response:
Thank you for your feddback.
It's really v good and everything and the staff is great, except they don't have a Refrigerator or safe at the room
Business response:
Thank you for the positive feedback. Though we do not offer safes in rooms, you can request a refrigerator.
Good place to stay. clean room, good location
Business response:
William, We are so pleased to hear that you enjoyed your stay wtih us. Thank you for taking the time to complete an online review.
Business response:
Suni, Thank you for takinig the time to complete an online review for us. I see that you gave us a 6 out of 10 and would like to know what we can do to better your stay with us.
Frequently asked questions about Extended Stay America Suites - Bristol
How is Extended Stay America Suites - Bristol rated?
Extended Stay America Suites - Bristol has a 4.2 star rating with 1,378 reviews.
When is Extended Stay America Suites - Bristol open?
Extended Stay America Suites - Bristol is open now. It will close tomorrow at 12:00 a.m.