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Extended Stay America Suites – Columbia – Greystone
- Hotels
- Columbia, SC
About this business
Location details
180 Stoneridge Dr., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Everything was awesome. The room had very much space. Bathroom and kitchen was clean. I really enjoyed my night of staying. I'll most definitely consider myself purchasing an room there again. Thanks for your wonderful service.
Business response:
Thank you for choosing Extended Stay America for your overnight stay. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Pros: the location was great; Marva (sp. ?) at the front desk upon check-in was very nice and helpful; TV worked fine; bed was comfortable; loved having a full kitchen in the unit. The issues were: no where to plug in USB devices unless using wall adapter; cigarette burn on comforter; hallway floors were dirty; very dim lighting, especially in bathroom; VERY LOUD around 4:45 on Monday morning - one was thin walls (couple in a room close to mine apparently enjoys early morning whoopie and traffic in and around the area was ve... read more
Business response:
Cindy, thank you for staying with us. We are glad you loved our location, fully-equipped kitchen, and the service provided by our front desk staff, Marva. However, we apologize for not meeting some of your expectations and for the noise issue you encountered during your stay. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. We also regret our breakfast offerings were not to your liking. We hope you will consider giving us a second chance ... read more
Family Time The people were amazing!!!! They are working on updating the rooms, and it was perfect for what we were doing!!! Cooked 2 dinners and was happy overall!!
Business response:
Marie, thank you so much for choosing Extended Stay America for your accommodations and for sharing that you enjoyed our hotel. Our goal is to provide an outstanding experience, and we appreciate you letting us know we did that for you! Thank you again for being our guest, and please stay with us the next time you are in town. Sincerely, Hotel Management
Old. Low water pressure. No hair dryer. It was clean.
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and liked our well-kept property. However, we apologize for the low water pressure you experienced during your stay. We have alerted our maintenance team about the shower, and they will check the water pressure. Kindly note, hair dyers are available at the front desk and it's complimentary. We will be sure our front desk communicates this more clearly going forward. We hope to have another opportunity to welcome you back soon for a much better experi... read more
Dirty, trash and food under sink from previous customer
Business response:
Thank you for taking the time to give us your feedback regarding your stay. The conditions you describe in your guest room are unacceptable, and we should have done a better job of preparing your room prior to your arrival. We have addressed this with our housekeeping team, and we are confident this will not be repeated. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Suites – Columbia – Greystone
How is Extended Stay America Suites – Columbia – Greystone rated?
Extended Stay America Suites – Columbia – Greystone has a 3.2 star rating with 1,621 reviews.
When is Extended Stay America Suites – Columbia – Greystone open?
Extended Stay America Suites – Columbia – Greystone is open now. It will close tomorrow at 12:00 a.m.