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Extended Stay America Suites – Columbia – Greystone
- Hotels
- Columbia, SC
About this business
Location details
180 Stoneridge Dr., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Relaxing Great friendly staff did need to ask for anything my first time in a hotel where I did not need a towel or Tp. Very stress free stay thank to extended stay.
Business response:
Dee, we appreciate your wonderful feedback about your experience at Extended Stay America. It was a pleasure knowing everything went well during your visit and that our associates made your stay a memorable one. Your feedback is appreciated, and we hope you will come back to see us soon. Sincerely, Hotel Management
What a great staff.. As always very relaxingstaff was great extended stay America West is now the only hotel I us they are all wonderful al the staff
Business response:
Dee, thank you for the 5-star review of Extended Stay America. We are very happy to know you we and that our courteous associates left a remarkable impression by delivering you exemplary service. Thank you once again for your loyalty, and we look forward to seeing you again soon. Sincerely, Hotel Management
Best sleep ever It was quite nice area not any noise at all I had the best rest of my life .The staff was kind and very attentive.
Business response:
Thank you for sharing your gracious review of Extended Stay America. We appreciate you for confirming you liked our courteous associates and that our calm atmosphere made your stay a relaxing one. It was a pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management
New Stove Drive Please take out those " smart burners" on the stove. There was only one burner that worked on the stove in the room I occupied
Business response:
Angela, thank you for your review. We are glad you had an overall great stay. However, we apologize for the issues you encountered with the stove and the inconvenience it caused. Your feedback will be shared with our maintenance team for review and action. We hope to see you again on your next visit this way. Sincerely, Hotel Management
Upon checkin the room i was assigned was changed. Housekeeping luckly was in the office and told them the room was not clean... That was awkward. But glad he was there to stop it. Room was decent. Yet after further check i became aggravated. No linen for bed. When requested no pots were available. Returned 3 times to request still nothing. Hallways smelled like smoke everytime i left my room. And the office was closed for bathroom break all morning. No bugs during the day. But at night they were all over the kitchen.
Business response:
Please accept our sincere apologies for our hotel not living up to your expectations and for the insects in your room. We have informed our pest control provider and are working to ensure procedures are being followed to prevent such issues in the future. We are also sorry for the service and cleanliness issues you encountered and regret the inconveniences these caused. We have relayed your concerns to the appropriate teams to provide a better experience going forward. We appreciate your patience and hope you will give us th... read more
It was for a business trip and had to deal with noise due to renovations. Hopefully there will be improvement next time!
Business response:
Augustus, thank you for taking the time to provide feedback about your stay. We are sorry your stay was impacted by our renovations. We plan the noisiest work when it will cause the least disturbance to our guests, and regrettably, this was unavoidable. We hope you will come back after the renovations have been completed. We would love the opportunity to provide you a more peaceful experience. Sincerely, Hotel Management
Cockroaches floor was not swept or mopped bathroom was nasty there is a big gap under the door to rooms
Business response:
Thank you for staying at our hotel. We are sorry for the cleanliness issue you experienced in your rooms and regret the inconvenience it caused. We have shared your feedback with the housekeeping team so that this does not happen again. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. Thanks for the feedback. We hope you will consider staying with us again so that we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Suites – Columbia – Greystone
How is Extended Stay America Suites – Columbia – Greystone rated?
Extended Stay America Suites – Columbia – Greystone has a 3.2 star rating with 1,621 reviews.
When is Extended Stay America Suites – Columbia – Greystone open?
Extended Stay America Suites – Columbia – Greystone is open now. It will close tomorrow at 12:00 a.m.