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Extended Stay America Suites – Columbia – Greystone
- Hotels
- Columbia, SC
About this business
Location details
180 Stoneridge Dr., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Not great The room had a musty odor. I had to spray air freshener. There pull out couch was broken so thr kids had to sleep with their mother. Everything else was average.
Business response:
Thank you for being our guest. We are sorry for the inconvenience you and your family had in your room. Your feedback will be shared with the respective teams in an effort to have a quick review of your room. We hope you will give us another chance so that we can provide you with a much better hospitality. Sincerely, Hotel Management
Business response:
Adele, we appreciate you being our guest. Thank you for letting us know your visit to Extended Stay America was perfect in every way. We look forward to welcoming you back soon. Sincerely, Hotel Management
Nice room, a bit run down. Needs maintenance.
Business response:
Hal, it was a pleasure having you as our guest at Extended Stay America. We are delighted to read you had a great stay with us and that our offerings were to your satisfaction. However, we are sorry as we couldn’t meet all of your expectations for a wonderful stay. Your feedback is noted and will be discussed with the appropriate individuals of our organization. Thank you for the review, and we look forward to welcoming you back soon. Sincerely, Hotel Management
No clean towels for the second night. Room smelled like to smoke when I arrived.
Business response:
Thank you for choosing us. We are sorry if our hotel policy was not explained to you upon arrival and that your room had the cleanliness issue. Your feedback has been shared with our housekeeping team to be more diligent with their work. To ensure the privacy of our guests, items such as towels and linens are always available at the front desk and are complimentary. Thanks again, and we hope to see you back soon. Sincerely, Hotel Management
Business response:
Linda, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Roaches !!!!!!!! There were several small roaches. I didn’t want to touch anything. At the end of the hall their were dirty pots and pans and several full bags of trash in the hallway. They were placed by the stairs and greeted you when you first enter the floor. Upon exiting the next day the same pots and trash were there untouched. No one attempted to touch it and that resulted in a smell in the hallway. I was thoroughly disgusted. For this location to be fairly new compared to most in the uncleanliness was a shock.
Business response:
We are sorry for the cleanliness issues you experienced upon arrival and during your stay. Your feedback has been discussed with our housekeeping team to be more diligent with their efforts so that such problems are never repeated with our future guests. Thanks again, and we hope to welcome you back soon so that we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Suites – Columbia – Greystone
How is Extended Stay America Suites – Columbia – Greystone rated?
Extended Stay America Suites – Columbia – Greystone has a 3.2 star rating with 1,624 reviews.
When is Extended Stay America Suites – Columbia – Greystone open?
Extended Stay America Suites – Columbia – Greystone is open now. It will close tomorrow at 12:00 a.m.