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Extended Stay America Suites – Columbia – Greystone
- Hotels
- Columbia, SC
About this business
Location details
180 Stoneridge Dr., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice facility. Clean rooms. Friendly staff and quiet.
Business response:
Anissa, thank you for the glowing review of Extended Stay America. Our team is so pleased to learn you enjoyed your stay, found your suite comfortable and our staff friendly and professional. We appreciate your feedback and look forward to welcoming you both back soon. Sincerely, Hotel Management
Location was OK. Did not like the tears in the carpet, no hangers in the closet, no tray in the microwave, no trash can in the entire room, manual lock broken on the door
Business response:
Please accept our apologies for any problems you experienced while our guest. We thank you for bringing the particulars to our attention so know to focus on these areas. We hope you will come back for another stay so we may serve you better. Sincerely, Hotel Management
Good value A good value in this area. No frills, but clean with a helpful staff. Very convenient to downtown and USC.
A Nice and Neat Place to Stay We enjoyed our stay at this hotel and will stay there again, if needed in the future. Thank you!
Business response:
It was a pleasure having you as our guest at our hotel. We are delighted to read you liked our offerings and had a great stay with us. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management
I booked this hotel without reading any reviews. I read them after I couldn't cancel. The staff was very accommodating finding me a good room. My first room had roaches so I asked to look at another room, the second room was better until I pulled back the covers on the bed and a roach ran across. The woman helping me said lets go to the second floor I know the perfect room, a returning customer is very picky and he always stays in this room. This room is where I stayed for the three nights. It looked like the one they advert... read more
Business response:
Thank you for posting a review of your stay. Please accept our apologies for the cleanliness issue you experienced in your room. We have shared your feedback with our housekeeping team, and we have taken actions to ensure that we do not repeat these problems going forward. However, we are happy that our staff did their best to accommodate you in another room. We hope you will give us an opportunity to serve you again in the near future. Sincerely, Hotel Management
older The hotel seemed old and it has a weird stairwell setup. I wouldn't call the on-the-go breakfast as breakfast. If you call it breakfast, you expect something more than coffee and granola bars. But if you aren't expecting breakfast and they have free coffee and oatmeal, than you would consider it a bonus.
Business response:
Thank you for your review. We apologize that we fell short of your expectations when it came to our complimentary grab-and-go breakfast. We will make note of your feedback as we plan our breakfast offerings. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Budget option The location was very convenient. We stayed here for a college football game over the weekend. The cost was much lower than comparable surrounding options so we chose this hotel. The staff were pleasant. It did the job but I most likely won’t return. The rooms had a smell of smoke and just didn’t feel very clean. The sheets on our bed were stained and somewhat questionable.
Business response:
Thank you for staying at our hotel. We are pleased to know our location worked well for your needs and that you found us to be a good value. However, we are sorry for the smoke odor you experienced. We have asked our housekeeping staff to make sure this room receives a deep clean so that our future guests never experience the same. Thanks again, and we look forward to your next visit so that we can make it up to you. Sincerely, Hotel Management
Ask for your toiletries and kitchen supplies Minus the hallways smelling of pot and room reeking like an ashtray and I'm a smoker (i dont smoke inside) but it was to much I bought an air freshener. The room was a good size and bed was awesome. We were not told everything is provided and you have to ask for it (even toilet paper) so bought toilet paper, paper plates and cups ect....we got what we paid for plus spending more on what we needed. Nothing for breakfast when we got down there. Dogs running loose and pooping outside... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
NOT THIS LOCATION, IT'S DISGUSTING The hotel is an older but recently renovated facility. We understand that this is the Palmetto state, but really? Yep, regular extermination is definitely needed. The refrigerator smelled like rotten meat. My wife had to sanitize it and put a deodorizer in it. There was trash under the bed. We also were not given a full set of cooking utensils and dishes. A staff member told us that they had people staying there who were tenants and needed the cooking utensils & dishes. We purchased our own... read more
Business response:
Darryl, thank you for the review of our hotel. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. We have discussed your feedback with the concerned teams, and we'rereviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Managemen... read more
Frequently asked questions about Extended Stay America Suites – Columbia – Greystone
How is Extended Stay America Suites – Columbia – Greystone rated?
Extended Stay America Suites – Columbia – Greystone has a 3.2 star rating with 1,624 reviews.
When is Extended Stay America Suites – Columbia – Greystone open?
Extended Stay America Suites – Columbia – Greystone is open now. It will close tomorrow at 12:00 a.m.