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Extended Stay America Suites Donaldsonville - Gonzales
- Hotels
- St James, LA
About this business
Location details
10533 LA-70, St James, LA, 70086, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was face hair in the bathroom sink and no blanket on one of the beds. The front desk had to come to verify in the room about the blanket then called a manager who also had to come in the room to say we can have the bed covered.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We understand that aspects of room readiness and the way assistance was handled caused inconvenience during your stay. This is not the level of attentiveness we strive to provide. Your comments have been shared with our team for improvement to ensure a smoother experience for future guests. We appreciate your feedback and hope to welcome you back so we may provide a more comfortable stay. Sincerely, Hotel Management
Odd smells. Dingy sheets and towels. No toilet paper. Stains on walls. Guests outside smoking marijuana in plain day.
Business response:
Dear Guest, Thank you for taking a moment to share your experience. We truly regret that your stay did not reflect the cleanliness and comfort we aim to provide. We always strive to provide a more comfortable and respectful environment, and the concerns you mentioned will be shared with our housekeeping and maintenance teams to ensure proper attention. We appreciate your feedback and hope you might consider giving us another opportunity to provide a much better experience. Sincerely, Hotel Management
Lady on nights was really nice My room door 330 looked like it was kicked in before or jimmied open. My dry off towels had a few pubic hairs, my sink had hair also. The room hadn’t been dusted in months. The bed was comfy
Business response:
Dear Nicole, Thank you for sharing your experience with us. We’re glad to hear that our night staff made a positive impression on you with their kindness and service. At the same time, we’re genuinely sorry to learn about the condition of your room and understand how disappointing that must have been. Your feedback is important to us, and we’ll be reviewing these concerns with our team. We hope you’ll consider giving us another opportunity to provide you with a more comfortable stay. Sincerely, Hotel Management
The location was prefect for event. The hotel clerks was excellent but the room was not clean, sheets have stains and rooms needs remodeling or upgrades. Air conditioner not working properly, room was hot and hallway. The hotel does not have bell carts for customers use.
Business response:
Dear Guest, Thank you for your kind words about our team and for highlighting the convenience of our location. We regret that certain aspects of your accommodations fell short and apologize for any discomfort you experienced. Your observations have been shared with the appropriate departments as we strive to enhance our guests' overall environment and comfort. We appreciate your feedback and hope you will consider staying with us again, allowing us to provide a much-improved experience. Sincerely, Hotel Management
Price change It was good until they change the prices. Won’t be back, the other hotels offer a lower price.
Business response:
Dear Guest, Thank you for sharing your feedback. We are glad you had a good experience initially, but we sincerely apologize for any frustration caused by the price change during your stay. We understand how important pricing is when choosing accommodations, and we regret any inconvenience this may have caused. We continually review our rates to balance quality service and affordability. Your comments are valuable as we strive to improve our guest experience. We hope you will consider giving us another chance in the future t... read more
Quiet. No Safe
Business response:
Thank you for staying with us..!
A night from Hell Where do I began this hotel needs to be closed down? READ the reviews for yourself. Do not book through Hotels.com (expedia) neither through the hotel itself your refund will be denied by the people who are running it (family owned establishment) want money but too cheap to make necessary repairs to make hotel operable but willing to collect the hard earned dollars of American citizens. Upon arriving at desk a phone number was listed for you to call then a lady came to the desk. She checked me into the hote... read more
Business response:
Thank you for sharing your feedback. We truly regret that your stay did not meet your expectations, and we sincerely apologize for the inconveniences you experienced during your visit. We take all guest concerns seriously and are always working to improve.We understand the frustrations caused by the elevator being out of order, and we deeply apologize for the disruption this caused. Unfortunately, due to the recent snowstorm and the curfew that was enforced in our town, repair efforts were delayed. We are actively working to... read more
Dirty, not in a good shape.
Business response:
Dear Guest,Thank you for sharing your feedback. We sincerely apologize for the cleanliness and maintenance issues you experienced during your stay. This is not reflective of the standards we strive to maintain, and your comments have been shared with our team for immediate review and action. We are committed to making necessary improvements and hope to have the chance to provide you with a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Suites Donaldsonville - Gonzales
How is Extended Stay America Suites Donaldsonville - Gonzales rated?
Extended Stay America Suites Donaldsonville - Gonzales has a 3.9 star rating with 488 reviews.
When is Extended Stay America Suites Donaldsonville - Gonzales open?
Extended Stay America Suites Donaldsonville - Gonzales is open now. It will close tomorrow at 12:00 a.m.