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Extended Stay America Suites Donaldsonville - Gonzales
- Hotels
- St James, LA
About this business
Location details
10533 LA-70, St James, LA, 70086, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
I am sorry that your stay was not what you expected.
Business response:
I am sorry to see that your stay was not to your expectations. I would be happy to discuss if you would like to reach out to us.
Downstairs doors were left propped which is why myself and my family didn’t stay overnight I left at around 9:30-10pm I felt place wasn’t secure open outside was extremely dirty trash and cigarettes outside
Business response:
Thank you for taking the time to let us know about your experience at our hotel. I assure you that we have had no issues at our property with security. The doors are checked on a regular basis to ensure that they are closed, and the front doors are even locked overnight. I am sorry that you felt unsafe while you were here.
Had mold in room, had to get switched to another room, 2nd room had no water pressure, trash all over the property, staff was nice.
Business response:
Thank you for taking the time to let us know how we are doing. I have followed up on the issue with the mold, and we are having it treated.
The room was not clean at all
Business response:
Thank you for taking the time to let us know how we are doing. While it is my hope that every guest is satisfied with their stay, we did not meet that goal for you. I am working with the team to ensure that this does not happen in the future.
My reservation couldn't be found when I arrived. The staff seemed unbothered to help me. The hotel room could have been cleaner.
Business response:
Hi, we sincerely apologize for any inconvenience. I will get with housekeeping and the front desk to make sure this does not happen again.
Frequently asked questions about Extended Stay America Suites Donaldsonville - Gonzales
How is Extended Stay America Suites Donaldsonville - Gonzales rated?
Extended Stay America Suites Donaldsonville - Gonzales has a 3.9 star rating with 488 reviews.
When is Extended Stay America Suites Donaldsonville - Gonzales open?
Extended Stay America Suites Donaldsonville - Gonzales is open now. It will close tomorrow at 12:00 a.m.