Extended Stay America Suites - Lancaster County

Business response:

Dear Guest, Thank you for sharing your experience. We are pleased you enjoyed the spacious and peaceful room and appreciated the kindness of our team. Your feedback about the property is valued, and we will keep it in mind as we continue enhancing the guest experience. We look forward to welcoming you back to Extended Stay America for another pleasant stay. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your thoughtful feedback about Extended Stay America! We are delighted to hear you enjoyed the property and that our team was able to accommodate your early check-in. It is always our goal to make your stay as smooth and welcoming as possible. We appreciate your support and look forward to hosting you again soon! Sincerely, Hotel Management 

Business response:

Thank you for your feedback. 

Business response:

Dear Guest, We appreciate your fantastic review of our hotel and for being our valued guest. Thank you for sharing your remarks about our clean, comfortable suites. We love to hear when a guest has had a wonderful night's sleep! Our housekeeping team does a great job in caring for our suites, so we will enjoy sharing your kind remarks with them. Thank you for giving us the opportunity to host your visit, and we hope to provide you with another great stay soon. Sincerely, Hotel Management 

Business response:

Dear Guest, It was a pleasure having you at Extended Stay America, and we thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit us the next time you are in the area. Sincerely, Hotel Management 

Business response:

Dear Kelly, We are delighted to know you enjoyed your stay so much that it felt like home. Creating a welcoming and comfortable environment for every guest is what we strive for each day, and your kind words mean a lot. We look forward to having you stay with us again at Extended Stay America soon. Sincerely, Hotel Management 

Business response:

Dear Gary, Thank you for sharing your thoughts. We’re sorry to hear that your experience didn’t fully meet expectations, and we appreciate you pointing out areas that need attention. We’re continually working on enhancing our services to offer greater comfort and value for our guests. Your comments are much appreciated. We hope to see you again soon! Sincerely, Hotel Management