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Extended Stay America Suites - Lancaster County
- Hotels
- Mountville, PA
About this business
Location details
314 Primrose Ln, Mountville, PA, 17554, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I thought I was getting a room with two bed but it was a deluxe suite with one queen bed and a sofa bed. The room was clean for the most part and the full refrigerator and kitchenette was good. The water pressure in the bedroom was great and the water temp was great. Expedia has check out time at 12pm but the hotel says check out is 11am. That’s a huge issue.
Business response:
Thank you for your feedback. In our room descriptions it states that the rooms available to reserve are rooms with 1 queen bed, plus a full size sleeper sofa. We are glad you enjoyed the room amenities. We will contact Expedia in regards to the incorrect check out time. We hope to see you again.
Was quiet and friendly staff.
Business response:
Thank you for your feedback!
Business response:
Thank you for your feedback!
I had a room on the 3rd floor. The hallway stank, it was a musty cigarette odor. I ventured to the other floors and they didn't have that smell. However my room didn't smell which was great. The pullout bed wasn't super comfy but those never are. The bed was soft but the pillows were very flat, no support what so ever. They don't offer any free breakfast, and the pool is closed for the season due to maintenance issues. They did say that we could use the hotel across the parking lot, so after walking down the lot, across the ... read more
Business response:
Dear Ashley, Thank you for sharing your experience. We are glad to hear you found your room odor-free and our staff friendly and helpful. We apologize for any inconvenience regarding the hallway smell and the pool closure, but we are happy you were able to use the nearby pool. Your feedback on the bed and pillows is appreciated, and we hope to improve your stay in the future.Sincerely,Hotel Management
It’s what is advertised clean and inexpensive. Don’t expect the pool to be open.
Business response:
Thank you for your feedback. We apologize for the pool not being open while you were here. We are in the process of having some maintenance issues fixed.
Business response:
Thank you for your feedback
Business response:
Thank you for your feedback
Nice Room layout, spacious. Great outdoor space nearby, play miniature golf with family.
Business response:
Dear Peter, Thank you for your kind feedback about your recent stay at Extended Stay America! We are thrilled you enjoyed our spacious room layout and the nearby outdoor activities. Providing a comfortable and enjoyable experience for our guests is our top priority, and we look forward to welcoming you back for another pleasant stay soon.Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Suites - Lancaster County
How is Extended Stay America Suites - Lancaster County rated?
Extended Stay America Suites - Lancaster County has a 4.4 star rating with 450 reviews.
When is Extended Stay America Suites - Lancaster County open?
Extended Stay America Suites - Lancaster County is open now. It will close tomorrow at 12:00 a.m.