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Extended Stay America Suites - Lancaster County
- Hotels
- Mountville, PA
About this business
Location details
314 Primrose Ln, Mountville, PA, 17554, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
3/5 Our experience here was fine. The staff was friendly and attentive. The room was adequate for our needs and seemed clean. However, our (non-smoking) room reeked of cigarettes and there were cigarette burns on the sofa. The bed was rather uncomfortable and we both had trouble sleeping during our stay. For the rate we were paying, I did not feel like we got our money's worth. We wouldn't completely avoid staying here again but definitely wouldn't be high on our list.
Business response:
We are sorry you did not enjoy your stay.
The grab & go breakfast was terrible. They only offered 3 items and none of them looked very appetizing.
Business response:
We are sorry breakfast did not meet your expectations. Please let us know what we can add to make it more appetizing.
It was a very quiet area and room, even being on the bottom floor.
Business response:
Thank you for your wonderful feedback! We are glad you enjoyed your stay and hope to see you again!
Won't be back No one was available to check us in. Had to go to nearby hotel for key. Already had us marked as checked in and unsure if they even had us a room after making the reservation weeks in advance. No one at hotel/security all night. Front desk locked up and no employee present. Note on door to go to Sleep Inn about 100yds away for key. Breakfast at 7am and front desk person walks in at 6:58am. Very poor management and won't be back.
Business response:
We apologize for not meeting your expectations.
Business response:
Thank you for your review
Good hotel with terrible bed Hotel was good. Bed was no
Business response:
Thank you for your review. We are sorry you did not enjoy our beds. Please let us know what we can do to make your next stay more comfortable.
Business response:
Thank you for your review
Business response:
Thank you for your review
Frequently asked questions about Extended Stay America Suites - Lancaster County
How is Extended Stay America Suites - Lancaster County rated?
Extended Stay America Suites - Lancaster County has a 4.4 star rating with 450 reviews.
When is Extended Stay America Suites - Lancaster County open?
Extended Stay America Suites - Lancaster County is open now. It will close tomorrow at 12:00 a.m.