Extended Stay America Suites - Tampa - Casino Area

Business response:

Thank you for taking the time to provide your feedback. Here at ESA Premier Suites Ft. Myers our goal is for every guest to have a clean comfortable stay with all services of the highest quality. We are so glad to hear that you enjoyed your stay.Thank you again and we look forward to seeing you in the future!Best regards 

Business response:

Dear Bibi,We regret that your experience did not meet your expectations. Providing a stay that exceeds our guests' needs is always our goal, and we're disappointed to have fallen short this time. We value the opportunity to address shortcomings and use your input to make meaningful improvements. Our guests' comfort and satisfaction are our foremost concerns. We look forward to the possibility of hosting you again, giving us the chance to show you our dedication to outstanding hospitality.Sincerely,Hotel Management 

Business response:

Dear Maria, It is wonderful to hear how much you enjoyed your stay at Extended Stay America. We are pleased you enjoyed our convenient location, well-maintained and comfortable beds. We have noted your feedback about any unpleasant fragrance and appreciate the constructive comment, as we always want to hear how we can enhance our guest experience. We are thrilled that your overall experience was positive, and we hope to welcome you back soon!Sincerely,Hotel Management 

Business response:

Dear Elvin,Thank you for your feedback. We are glad everything else met your expectations. We truly regret that the smell in the hallways impacted your experience. Our team works diligently to maintain a fresh and comfortable environment, and we will make sure to look into this matter promptly. Your comments are valuable, and we appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a more pleasant experience during your next stay.Sincerely,Hotel Management 

Business response:

Dear Jackie,Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the ongoing construction and the condition of your room. We understand how these factors can impact the comfort of your stay. Please know that we are actively working on improvements to enhance our guest experience. Your comments are valuable and will be shared with our team to ensure we address these areas moving forward. We hope you will consider staying with us again in the future, as we are committed to providing a mor... read more

Business response:

Dear Joe, Thank you for your kind feedback! We're thrilled to hear that you found our property clean and well-maintained. Our team works hard to ensure a fresh and comfortable experience for all our guests, and your positive comments are truly appreciated. We look forward to welcoming you back to Extended Stay America for another enjoyable stay. Sincerely,Hotel Management