Extended Stay America Suites - Tampa - Casino Area

Business response:

Dear Jose,Thank you for sharing your feedback. We regret to hear that your experience was not entirely comfortable. We apologize for the unpleasant smell in the room and the discomfort of the beds, as we understand how important these factors are for an enjoyable stay. Your comments will be shared with our team to address these issues promptly and ensure a better experience for our guests. We appreciate your input and hope you’ll consider giving us another opportunity to provide you with improved accommodations in the future... read more

Business response:

Dear Suresh, Thank you for your feedback. We appreciate your comments and are glad to hear your stay was "okay." We always strive to provide a better experience for our guests, and we would love to know how we can improve to make your next stay more enjoyable. Your input is valuable to us, and we hope to welcome you back soon for a stay that exceeds your expectations!Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for your kind feedback. We are delighted that you had a positive experience with the cleanliness of our property and the hospitality of our team. We truly value your comments and look forward to welcoming you back to Extended Stay America for another enjoyable stay in the future.Sincerely,Hotel Management 

Business response:

Thank you for your review. We take all feedback seriously, and we're sorry to hear about your concerns. However, we regularly conduct pest control inspections to ensure a clean and comfortable environment. The guest who accompanied you also confirmed that there were no bed bugs and even recorded a video to show the situation. We value your comfort and are committed to providing the best possible experience. If you have any further concerns, please don't hesitate to reach out.