Extended Stay America Suites - Tampa - Casino Area

Business response:

Thank you for choosing to stay with us at Extended Stay Round Rock South. We greatly appreciate your business and value your opinion. We're glad that you enjoyed your stay with us and your experience with us was great! Hopefully, you will choose to stay with us again in the near future!Thank You 

Business response:

Dear Nicole,Thank you for your feedback. We deeply regret that your room did not meet our cleanliness standards and that you experienced an unpleasant odor. This is not the experience we strive to provide, and we sincerely apologize for the inconvenience caused. Your concerns will be addressed with our team to ensure improvements. We hope to have the opportunity to welcome you back for a better stay.Sincerely,Hotel Management 

Business response:

Dear Edgar,We sincerely apologize that your experience with the pool and Wi-Fi fell short of expectations. The behavior you mentioned is concerning, and we will address this with stricter monitoring to ensure all guests can enjoy the amenities respectfully. Additionally, we will prioritize maintaining a clean and welcoming pool area and address any connectivity issues with the Wi-Fi. Your feedback is valuable, and we’re committed to improving these aspects for future stays.Sincerely,Hotel Management 

Business response:

Dear Alexandra, Thank you for reviewing your stay at Extended Stay America. We are pleased to know that you found the property clean and satisfactory. Cleanliness is a top priority for us, and we are happy to have met your expectations. We appreciate your feedback and look forward to welcoming you back for another comfortable stay!Sincerely,Hotel Management