Extended Stay America Suites - Tampa - Casino Area

Business response:

Dear Waiyan, Thank you for your wonderful feedback! We are thrilled to hear that the cleanliness and friendly service exceeded your expectations. Our team strives to provide a great experience for all guests, and we are glad we could make your stay enjoyable. We look forward to welcoming you back to Extended Stay America in the future!Sincerely,Hotel Management 

Business response:

We are sorry to hear that your stay did not meet your expectations. We hope you will give us another chance to make it right. 

Business response:

Dear SARA, Thank you for sharing your feedback. We understand that the location and simplicity of our accommodations may not have been to your preference, but we strive to provide comfortable, functional rooms for extended stays. Our goal is to offer a welcoming and convenient place for all guests, and we are always looking for ways to improve. We appreciate your input and hope you’ll give us another chance to provide a better experience during your next visit. Sincerely,Hotel Management 

Business response:

Thank you for the review. Your feedback is important to us and we will use it to create a better guest experience. 

Business response:

Dear Anthony,Although other aspects of your stay did not meet your expectations, we’re delighted that the morning manager’s care and attention to guests made such a positive impact on your stay. Our team is committed to providing a welcoming and supportive environment. Reviews such as yours are invaluable to our hotel as we continuously strive to improve our guest experience. Thank you again, and we look forward to welcoming you back.Sincerely,Hotel Management