Extended Stay America Suites - Tampa - Casino Area

Business response:

Hello Jose! Thank you your business and your review! 

Business response:

Dear Janet, We value you as our guest and for reviewing your experience. We receive many positive comments regarding our fully equipped kitchens with full-size refrigerators, including ice trays for your convenience. Therefore, we do not have ice machines on our property, and we hope you will accept our apologies for any inconvenience this has caused you. We also regret your disappointment with the heater. We understand your frustration and sincerely appreciate your patience. Thank you again for being our guest and for your ... read more

Business response:

Dear Terri, Thank you for your feedback! We are delighted to hear that you found your room spacious and comfortable. We aim to provide a relaxing environment for all our guests, and it's great to know that we met your expectations. If there are any other aspects of your stay you'd like to share, we welcome your suggestions for improvement. We look forward to hosting you again at Extended Stay America and ensuring your next stay is just as enjoyable. Sincerely,Hotel Management 

Business response:

Dear Alex, Thank you for taking the time to evaluate your stay and for sharing your feedback. Our goal is to maintain the highest standards; therefore, we apologize that this was not your experience. We appreciate you letting us know how we can improve.We hope to see you again and have the opportunity to make your next stay perfect in every respect.Sincerely,Hotel Management