Extended Stay America Suites - Tampa - Casino Area

Business response:

Dear Tonya, Thank you for your kind review! We’re delighted to hear you had a comfortable stay at Extended Stay America. Providing a relaxing and enjoyable experience for our guests is our top priority, and your feedback inspires us to keep delivering exceptional service. We look forward to welcoming you back for another great visit!Sincerely,Hotel Management 

Business response:

Dear Nsiande, We take pride in offering exceptional service to our guests; therefore, we are very disappointed to learn that this was not your experience. Please accept our sincere apologies; we value your feedback and will use it to ensure we are more consistent in our service levels. We invite you to give us another chance, assuring you of a more positive experience.Sincerely,Hotel Management 

Business response:

Dear Deborah, Thank you for reviewing our hotel. Please accept our apologies for a stay that did not meet your expectations. We strive to provide a comfortable and pleasant environment for all our guests, and your comfort is of great importance to us. We regularly review our cleaning and maintenance practices to ensure our standards are upheld throughout the hotel. Feedback like yours is instrumental in this process, offering us insight into certain areas. We hope you give us another chance to provide you with the exceptiona... read more

Business response:

Dear Emma, Thank you for this generous review! A clean and welcoming environment is essential for a great guest experience, and we're thrilled that our efforts were noticed during your stay. We loved knowing how pleased you were with our location and appreciated the easy access to the mall. We enjoyed hosting your visit at Extended Stay America, and we look forward to seeing you soon. Sincerely,Hotel Management