Extended Stay America Suites - Tampa - Casino Area

Business response:

Dear Uwe, Thank you for sharing your feedback with us. We apologize for the disturbance caused by the fire alarms upon your check-in. Our team takes safety very seriously, and the alarms are part of our commitment to maintaining a secure environment. We understand this may have impacted your arrival experience, and we are working to ensure smoother operations moving forward. We appreciate your understanding and look forward to welcoming you back for a more comfortable stay.Sincerely,Hotel Management 

Business response:

Dear Ivan,Thank you for sharing your feedback. We sincerely apologize for the cleanliness issues you encountered, particularly with the sticky floor in your room. This is certainly not the standard we aim to uphold, and we regret that we did not meet your expectations in this regard. Your comments have been shared with our housekeeping team to address these concerns and improve our cleaning protocols. We appreciate your feedback as it helps us make necessary improvements, and we hope you will give us another chance to provid... read more

Business response:

Dear Curtis, Thank you for your positive feedback! We are glad to hear your stay met expectations. At Extended Stay America, we strive to provide a comfortable experience, and we are happy we could deliver. We look forward to welcoming you back in the future for another great stay!Sincerely,Hotel Management