Extended Stay America Suites - Tampa - Casino Area

Business response:

Dear Jason, We are thrilled to read about your fantastic stay at Extended Stay America and how much you enjoyed our beautiful property. We work hard to deliver an excellent experience for all of our guests, so we celebrate reviews such as yours. Thank you again, we look forward to welcoming you back on your next visit to the city.Sincerely,Hotel Management 

Business response:

Dear Brian, We are happy your overall experience was pleasant. However, we want to apologize for the issues that kept it from being perfect. Your feedback helps us identify ways to improve our overall service, and for that, we are grateful. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the outstanding experience that we strive to provide every guest.Sincerely,Hotel Management 

Business response:

Dear Mario,Thank you for your feedback. We regret that the cleanliness of your stay did not meet expectations, as we strive to provide a comfortable and well-maintained environment for all our guests. Please know that we are actively working with our housekeeping team to address these concerns and ensure higher standards. We appreciate your input, as it helps us identify areas for improvement. We hope to welcome you back and provide an enhanced experience.Sincerely,Hotel Management