Extended Stay America Suites - Tampa - Casino Area

Business response:

Dear Ryan, Thank you for reviewing your stay with us. We were sorry to learn that your experience was not as pleasant as expected. We understand how disruptive the fire alarm and the condition of the room may have been, and we apologize for any inconvenience this caused during your visit. Your comments are valuable, and we will share them with our team to help improve our guests' experiences moving forward. Your satisfaction is important to us, and we eagerly look forward to the opportunity to serve you better next time.Sinc... read more

Business response:

Dear Guest,Thank you so much for your fantastic feedback! We are thrilled to hear that both our staff and your room exceeded your expectations. Your recommendation means a lot to us, and we look forward to welcoming you back for another exceptional stay! 

Business response:

Hi Misty,Thank you for sharing your experience at the Extended Stay America – Madison. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Extended Stay America - Madison and we hope you choose to stay with us again whenever your travel needs bring ... read more

Business response:

Thank you for choosing Extended Stay America Premier Pueblo. As a new hotel, we value all of the feedback! We look forward to seeing you again soon! 

Business response:

Dear Norberto, Thank you for sharing your feedback with us. We appreciate your candid comments about your recent stay. While we are glad you found our location convenient for a short visit, we sincerely apologize for the noise and overall discomfort you experienced. We strive to create a welcoming and comfortable environment for our guests, and it is disappointing to learn that we fell short in this regard. Your feedback is essential for us to improve, and we hope to have the opportunity to provide you with a more enjoyable ... read more

Business response:

Dear Christin,Thank you for taking the time to review your stay at Extended Stay America. We’re delighted to know that the convenience of the location and our commitment to maintaining a clean environment contributed to a positive experience. It’s always a pleasure to provide our guests with a welcoming and well-kept space. Thank you once more for your review; we hope you will choose us again whenever your travels bring you back. Sincerely,Hotel Management