Extended Stay America Suites - Tampa - Casino Area

Business response:

Dear Linsey, It is nice to know you had a good time with us. However, we are sorry to know about the inconvenience you experienced with your room key. Your comfort and convenience are important to us, and we regret any disruption this may have caused. We will review this issue with our team to ensure smoother key card operations in the future; we are very grateful for your patience. Thank you for taking the time to leave this valuable feedback and for choosing Extended Stay America for your visit to the city. We hope you wil... read more

Business response:

Dear Rafael, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great to know you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit us next time you are in our area. Sincerely,Hotel Management 

Business response:

Dear Ashley, We always enjoy receiving a positive review of staying with us. It is nice you had a satisfactory time here and were pleased with the warm reception. However, we are sorry for the inconvenience and disappointment felt. Our front desk is always available to help you. We look forward to having you as our guest again whenever your travels bring you back to the city. Sincerely,Hotel Management 

Business response:

Dear Maria, We’re delighted you enjoyed your room at Extended Stay America! It’s wonderful to hear that your stay met your expectations. We look forward to hosting you again and providing another great experience.Sincerely,Hotel Management