Extended Stay America Suites - Tampa - Casino Area

Business response:

Dear Terriyahnn, Thank you for writing such a generous review about your experience at Extended Stay America. Compliments such as yours are the reason we are so encouraged and committed to providing exceptional service to our guests. We joyfully share your remarks with Monique. It was our pleasure to host you, and we hope to welcome you again soon.Sincerely,Hotel Management 

Business response:

Dear Patricia, Thank you for your positive feedback! We’re delighted to hear that you found our location convenient, the room clean, and the price right. It’s wonderful to know that we are your choice East Tucson. Your satisfaction is our top priority, and we look forward to continuing to provide you with a great experience at Extended Stay America. Sincerely,Hotel Management 

Business response:

Dear Gilbert, Thank you for your review; it's nice to know you enjoyed your overall stay with us and were pleased with the safety measures taken. We apologize for the breakfast experience you mentioned; it's not up to our standards. Moreover, we apologize for neglecting the cleanliness concerns in the hallways. We will make a note of your feedback and address it, as we always want to know how to improve our guest experience. Please give us another opportunity to accommodate you, and we are confident we can replace this exper... read more

Business response:

Dear Rodolfo,One of the things we pride ourselves on is our commitment to our guests and conveying our services and amenities so that every guest is well-informed during check-in. Therefore, we are very disappointed our dishware policy was not communicated to you when you arrived. We have shared your review with our team to ensure an excellent stay for every guest. We appreciate you providing us with your feedback as we continually work to improve our guest experience.We hope to welcome you back to our hotel when you return ... read more

Business response:

Sorry about your experience. We would love to gain your trust back in knowing that we strive for excellence. 

Business response:

Dear Konstantin, Thank you for choosing Extended Stay America. We're glad it met your needs for a short visit. If you return for a longer stay, we'll strive to make your experience even more comfortable. Safe travels ahead!Sincerely,Hotel Management 

Business response:

Dear Cassie, Thank you for sharing your feedback. We’re sorry to hear about your experience with our front desk staff. This is not reflective of the welcoming and professional service we aim to provide. We appreciate your comments, as they help us improve. We hope you will consider staying with us again, and we will ensure a more positive experience for you.Sincerely,Hotel Management